Measuring Customer Effort Score (CES) in Zendesk
Zonka Feedback
DECEMBER 24, 2021
Be it making it purchase, tracking a delivery, booking an appointment, or speaking to a customer service agent, ease of doing it definitely contributes to making the customer experience effortless. According to Forbes, 74% of customers are at least somewhat likely to buy from you based on experiences alone.
Let's personalize your content