Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Lumoa

OCTOBER 24, 2023

Success in customer experience (CX) can be represented by numbers. A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience.

Competitive Advantage 208

Competitive Advantage Customer Experience Net Promoter Score Effort Score 208

ShepHyken

DECEMBER 22, 2020

Delivering Amazing Customer Experiences Through Times of Crisis. certified CX professional and bestselling author. They discuss his new book, Stronger Through Adversity , and share key lessons on how to survive and thrive during challenging times. That’s much of what customer service is all about.

Leadership 83

Leadership Customer Experience Professionals Customer Centricity Brands 83

Blake Morgan

OCTOBER 3, 2023

                        As customer experience professionals, our goal is to listen to what customers want and make changes to improve our service and their experience. I wanted to know how his leadership experiences could be applied to the customer experience space.

Leadership 52

Leadership Metrics Call Center Customer Experience Professionals 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Customer Guru

AUGUST 8, 2018

Adam Toporek is internationally renowned for his expertise as a keynote speaker, customer service expert, and front-line trainer. He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. Aimee Lucas Follow @Aimee_Lucas.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is consistently helping his clients create a magical customer experience like Disney.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Kayako

APRIL 15, 2019

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and what businesses must do to create the best experiences for their customers. ” – Shep Hyken.

Customer Experience 169

Customer Experience Self Service Hospitality Customer Journeys 169

Kustomer

AUGUST 26, 2022

The team at What It Means defines themselves as truly customer-obsessed, and hopes that you will be, too. Customer service expert and New York Times bestselling author Shep Hyken hosts this dynamic customer-centric podcast. The Chief Customer Officer Human Duct Tape Show. Author of Chief Customer Officer 2.0,

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

CX Journey

OCTOBER 4, 2016

The concept itself, which is also the title of a book ( Weology: How Everybody Wins When We Comes Before Me ), summarizes the leadership style of Peter Aceto , CEO of Tangerine Bank. As Peter states in the book: Being good to your own people is good business. Three unique letters rearranged into two powerful little words.

Banking 187

Banking Culture Innovation Employee Experience 187

ClearAction

SEPTEMBER 25, 2022

CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. Customer Service is not covered much in the CCXP, because CS is a subset of CX Improvement & Design. CCXP Exam Joys, Struggles & Rewards Lynn Hunsaker.

Customer Journeys 62

Customer Journeys Study Customer Experience Professionals Financial 62

Experience Investigators by 360Connext

MARCH 9, 2015

Here are some ways you can educate and empower yourself to be the customer experience champion you want to be. There are now zillions of books (that’s a lot) focusing on customer experience. Whether or not your title says it, your leadership is needed! Catch up on your reading. Get certified.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

ShepHyken

MAY 8, 2018

Would your customers agree that your service is so good, you’d make mom proud? The “Make Mom Proud” Standard for How to Treat Your Customers , and discusses her book and the art of making customers happy. ? ?. This part of the book describes the importance of honoring your customers’ time.

Chief Customer Officer 78

Chief Customer Officer Case Study Customer Experience Professionals Customer Centricity 78

Comm100

APRIL 26, 2020

With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for Customer Experience professionals. Hello and thank you for joining us today to chat with us about your experience in the CX space Nate. Check out the interview below.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

Kustomer

SEPTEMBER 6, 2018

How do you empower your customer service agents to deliver a great experience and delight customers? Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership.

Exercises 61

Exercises Handbook e-support Contact Center 61

Oracle

AUGUST 1, 2018

Meet them: Shep Hyken Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Jeanne Bliss Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. Learn more. Learn more.

Chief Customer Officer 72

Chief Customer Officer Video Customer Experience Professionals Social Media 72

Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Also, as the company grows, it is important for leadership to be aware if any part of the company (departments within the company, people within the company, etc.) Shep Hyken. is going out of cultural alignment.

Industry 100

Industry Culture Metrics Customer Centricity 100

Answer Dash

JUNE 27, 2018

Here are 6 most important customer service lessons I've learned during my career as a CCO in numerous enterprise ventures. You will find these lessons amazingly helpful if you are also a major in customer service industry. Leading a customer experience transformation is a lot of work! Let's begin!

Chief Customer Officer 63

Chief Customer Officer Customer Experience Leadership Policies 63

Bold360

JANUARY 19, 2017

Customer service has never been more important. Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. He specializes in customer experience, loyalty and engagement.

Customer Experience 40

Customer Experience Self Service Consulting Social Media 40

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Blake Morgan.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. They make our lives better, share their expertise, uplift our spirits, and show profound generosity. Why we love Augie: He’s the Sr.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Thematic

AUGUST 7, 2018

Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global keynote speaker. Best books on customer experience?

Customer Experience 48

Customer Experience Net Promoter Score How To Infographics 48

Customer Guru

MARCH 7, 2018

Any example of a great experience which you would like to share with our readers? It’s an experience that I had with an Uber I booked recently. I met this Uber driver who was extremely professional and maintained his car so well that it seemed like an Avis. Yes, I do have a story that I would like to share.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Journey Discovery Creates a Bridge Between Customer Behaviors and Business Outcomes.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

ijgolding

DECEMBER 19, 2016

Just researching Sky on the web highlights a plethora of issues being experienced by many of their customers. One of my valued network of Customer Experience Professionals is enduring an even worse experience with Sky at the moment. Sadly, I am not alone. There is also no email address for a complaint.

Feedback 120

Feedback Examples Survey Customers 120

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Catherine Blackmore. Like what you are reading?

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Kustomer

APRIL 23, 2020

Listen and subscribe to our podcast: Mary Drummond, CMO of Worthix, a specialist at improving customer experiences, joins Gabe Larsen on the Customer Service Secrets podcast to discuss the fundamental elements of building beneficial relationships between companies and customers. The Value Of Time Well Spent.

Customer Satisfaction 52

Customer Satisfaction Customers Innovation Customer Service 52

Qualtrics

AUGUST 28, 2019

They created a role for a minister for customer service, and just got $50 million in funding. When you see top-most leadership and funding dedicated to something in government, then you know the commitment is serious. Book a Demo. She is currently the chief advisor for federal customer experience at Qualtrics.

Government 20

Government Customer Experience Policies Leadership 20

Russel Lolacher

JULY 4, 2022

He is the senior director of customer experience at arise virtual solutions, which is the platform that connects big brands with working from home service providers. But it reinforces the fact that leadership needs to understand who works for them who needs to hear what they need to hear. Russel Lolacher. Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

Qualtrics

JANUARY 2, 2019

All in all, 2018 was a pretty good year for federal agencies working to advance the customer agenda. It was packed with new learning events, new thought leadership, and the launch of government CX centers of excellence, for example. His 2018 book Customer Experience Culture in Government includes practical insights from those years.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Rick Adams.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Natalie Petouhof

JULY 18, 2015

In Ray Wang’s book: Disrupting Digital Business: Create An Authentic Experience in A Peer-to-Peer Economy says Digital Darwinism is not kind to those who wait to understand the transformation and choices business have to make, and make now. I’m not saying whether they are right or wrong in doing so.

Fashion 40

Fashion Guidelines Brands Policies 40

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40