Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights
C3Centricity
FEBRUARY 13, 2024
Last week I spoke about the importance of actioning customer feedback. Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer.
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