GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

Natalie Petouhof

JANUARY 29, 2016

In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. Now many years later, I am hearing the same question so I revisited the topic in some new research, ROI of Online Cloud Communities. And note, ROI of online communities is NOT limited to customer service.

ROI 40

ROI B2C Case Study B2B 40

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. How to Decrease Beta Testing Costs by 40% (Blog). How Arris Saved $1M by Fixing Bugs Before Release (Case Study). How Defined Processes Are Shaping Success in 2020 (Blog). How to Increase Your Beta Engagement by 75% (Blog). Increasing Efficiency.

eBook 75

eBook Case Study ROI Roadmap 75

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

Promoter.io

APRIL 20, 2017

The post How Greetabl Doubled Their Customer Engagement & ROI appeared first on Promoter.io You start by asking them if they’d be willing to providing you with a few minutes of their time for some quick feedback. 20 customers walk out, leaving 80 customers […].

ROI 40

ROI Customer Engagement Engagement Customers 40

NobelBiz

APRIL 30, 2024

’ Read Case Study Implementing AI in Your Call Center To integrate AI in call centers, businesses should follow these steps: Initial Steps : Identify the specific needs of your call center and choose appropriate AI technologies. Cost Implications and ROI Analysis The initial investment in AI technology can be substantial.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

NobelBiz

APRIL 30, 2024

’ Read Case Study Implementing AI in Your Call Center To integrate AI in call centers, businesses should follow these steps: Initial Steps : Identify the specific needs of your call center and choose appropriate AI technologies. Cost Implications and ROI Analysis The initial investment in AI technology can be substantial.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

Resources 47

Resources Tools Marketing Case Study 47

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

NICE inContact

MAY 12, 2017

Case Studies: Contact Center Strategies for Skype for Business Deployments Representatives of two companies that have deployed contact centers that integrate with Skype for Business, from HarborOne Bank and 7-Eleven, joined me to discuss their implementations.

Contact Center 120

Contact Center Connections Conference Case Study 120

ChurnZero

OCTOBER 22, 2021

You should also consider a customer’s demonstrated ROI (does the customer have proven results?), To encourage internal participation, Nicole suggests incentivizing your CSMs by giving them a small stipend for each of customer who agrees to participate in a case study, act as a reference, and so on. Related Reading.

Customer Success 96

Customer Success How To Case Study Customers 96

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. Consider their reputation, experience, customer reviews, and case studies.

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

Clarivate

JANUARY 29, 2019

Customer Case Studies: As you can see, half of the top 10 are case study webinars where our customers are discussing the progress, issues, and results that happened in their company when they worked with CustomersFirst Now on mapping their journeys and focusing on improving their CX. Top CX Themes. Gaining CX Buy IN.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

NobelBiz

MAY 7, 2024

Cost Efficiency and ROI Although the initial investment in a hybrid dialer system may be significant, the return on investment is quickly realized through improved efficiency and customer retention. The intelligence of hybrid dialers means customers feel understood and valued, which is crucial for building loyalty.

Call Center 59

Call Center Self Service Wait Times System 59

Calabrio

APRIL 13, 2017

Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics. Case study: Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics. Whitepaper: Multichannel Analytics in the Contact Center.

Contact Center 113

Contact Center Analytics Case Study Study 113

ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. Demonstrated ROI – does the customer have proven results?

Strategy 64

Strategy Marketing Case Study Effort Score 64

Calabrio

APRIL 13, 2017

Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics. Case study: Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics. Whitepaper: Multichannel Analytics in the Contact Center.

Contact Center 100

Contact Center Analytics Case Study Study 100

Natalie Petouhof

APRIL 26, 2016

This new case study shows the depth and strength of how GM is taking advantage of what social media can provide to the business. What’s interesting – and if you follow me, you know I am an ROI gal – is that GM was able to trace their social interactions to actual car sales.

Social Media 40

Social Media Self Service Engagement ROI 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Michel Falcon Experience

NOVEMBER 10, 2014

I’ve always known about Harry’s because of a Tim Ferris blog post on how they collected 100,000 email addresses before they launched their service (this is one of the best things I’ve read in 2014). I believe Harry’s is a world-class case study. They didn’t need to because I did that on my own.

Social Media 145

Social Media Case Study ROI Brands 145

Feedbackly

OCTOBER 30, 2023

By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. Here is a great case study of Stockmann that has Emotional Experience as one of the core pillars of their company strategy, and it is even considered in their employee bonus program!

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

ViiBE Blog

JANUARY 25, 2021

A real world example of video support’s utility can be found in ViiBE’s Decathlon case study. Case study: Decathlon. The ability for agents to diagnose, assist, and collaborate is a key function in the Decathlon use case. See the full Decathlon case study here. Case study: Daikin.

CRM 52

CRM Video Case Study Net Promoter Score 52

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. READ our Customer Success BLOG: [link]. Customer Health Metrics.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. Popular content marketing channels are: Website Forums Social media Podcasts Review sites Case studies Search engine optimization (SEO) Wondering how to do more with the content you create for your business?

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Michel Falcon Experience

APRIL 23, 2019

I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. As you read this blog post, I suggest you think, “why not us?!”. What’s my secret? Why can’t WE lead our industry like this?

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Amity

NOVEMBER 6, 2017

It can start from something small like a profile update to a contextual metric like publishing their 100th blog post, to an outcome metric directly linked to ROI. Ty Magnin, Appcues' Blog. When reaching out to an unresponsive customer, find something they did recently that can be acknowledged.

How To 81

How To Roadmap Case Study Tips 81

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. Yum Yum Videos.

Video 20

Video Resources Tools Marketing 20

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. READ our Customer Success BLOG: [link]. Customer Health Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

CSM Practice

FEBRUARY 24, 2020

As a business leader , you can use these customer success team performance metrics to measure the ROI of the customer success team. While we focus on team performance KPIs in this blog, we’ll examine each customer success metric category in separate blogs. READ our Customer Success BLOG: [link]. Customer Health Metrics.

Metrics 52

Metrics Customer Success Net Promoter Score Effort Score 52

ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Blog: The SaaS Debate: Who Owns the Renewal and Upsell? I’m trying to build a relationship with them.’”.

Customer Success 59

Customer Success Company Management Roadmap 59

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Opinionator

NOVEMBER 29, 2020

A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. For more information including a full description , feature list and case studies are all available. . And ultimately an improved online reputation. What Digital Comment Cards are Not.

Feedback 94

Feedback Case Study Guest Experience ROI 94

Opinionator

FEBRUARY 22, 2021

A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. For more information including a full description , feature list and case studies are all available. . And ultimately an improved online reputation. What Digital Comment Cards are Not.

Feedback 86

Feedback Case Study Guest Experience ROI 86

Opinionator

NOVEMBER 29, 2020

A digital comment card thus becomes a customer intelligence platform – driving a huge ROI in the business. For more information including a full description , feature list and case studies are all available. . And ultimately an improved online reputation. What Digital Comment Cards are Not.

Feedback 88

Feedback Case Study Guest Experience ROI 88