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Chatbots in Banking: The New Must-Have in Customer Care

Inbenta

Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. Digital Banking Moves Forward. Banks are consequently preparing themselves to meet these challenges in the future and to not fall for the same mistakes. check account balances.

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The Customer Care Difference for Healthcare Products

CSM Magazine

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.

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3 Industries That Can Benefit Immediately from Digital Customer Service

NICE inContact

But when it comes to the benefits of digital customer service, these seem to go across the board. It’s hard to think of the downsides of digital customer care, but there are a few industries that really can benefit from integrating digital channels and a more personalized approach to omnichannel: telcos, online retailers, and banks.

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Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken?

CSM Magazine

Not only do we hold the keys to business success through data and all the conversations had with customers, but we work in the most friendly, warm and welcoming sector in the form of the contact centre/customer service industry. As Helen from Atom Bank put it, “We had a very clear strategy from day one.”

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What’s Everyone Talking About in Customer Experience?

BlueOcean

Jimenez critiques the reliability of customer opinion surveys, noting that biased questions and misinterpretations can lead to misleading conclusions. Although Jimenez is focused on the banking sector, this critique extends to contact centers across various industries. The post What’s Everyone Talking About in Customer Experience?

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The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service

ijgolding

I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. So, after 8 years of successful meetings in the US, why are they bringing the event to London and does Europe really need a customer service event?

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Blue Ocean Wins 2019 Silver Stevie® Award in 13th Annual Stevie Awards for Customer Service

BlueOcean

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. About Blue Ocean.