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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

BlueOcean

As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Learn how we delivered game-changing customer care—grab your copy of the case study today. In 2021, the championship went forward but with many restrictions.

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Top Customer Care Trends to Consider as You Plan for the New Year

BlueOcean

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. How are other customer experience leaders delivering?

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It’s time for a Customer Service Culture Transformation to Customer CARE

Bill Quiseng

Is customer service the frontline? Are we called to duty on the frontline battling customers? So shouldn’t customer service be customer care? We are the Customer CARE team. We CARE for each member of our team: We COMMUNICATE with each other. Customer service is for a job.

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70 Customer Care RFP Questions (An Updated List + RFP Template)

BlueOcean

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Reporting Your customer care program may accumulate more data than any other part of your organization. Hourly staff?

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4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. So how do you get started with developing a successful customer care strategy?

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The State of B2C Complex Customer Care

BlueOcean

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? But that’s shifting—and fast.

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What is the difference between customer care and customer service?

GetFeedback

An overview of customer care the role it plays in the overall customer experience.