Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. This led many banks in Europe to close their rewards program over the past three years. Actually, they do.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Retently

MAY 9, 2024

Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.

Customer Retention 78

Customer Retention B2B Customer Journeys Loyalty Programs 78

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is.

B2B 108

B2B Loyalty Net Promoter Score B2C 108

SmartKarrot

APRIL 19, 2022

This concept is termed ‘Customer Loyalty,’ and it comes from continuous efforts. Loyal customers are not only repeated customers; they are also the ones actively spreading a positive word about your company. Statistics state that ‘loyal customers spend 33% more than new prospects. contact-form-7].

Metrics 10

Metrics Loyalty Measurement Loyalty Programs 10

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

SmartKarrot

OCTOBER 27, 2022

Business-to-business (B2B) marketing is a type of marketing done directly between businesses. Unlike other sales models where the Client goes through an intermediary such as retail, B2B marketing involves direct contact between professionals in specific industries, creating the potential for closer relationships and higher quality.

B2B 10

B2B Social Media Sales Examples 10

SurveySensum

JULY 21, 2023

Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base. That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. Let’s get started! What do they achieve?

Customer Retention 52

Customer Retention B2B Strategy Net Promoter Score 52

ProProfs Chat

MAY 6, 2020

Good Customer Experience Statistics. Negative Customer Experience Statistics. Importance of Customer Experience Statistics. Improving Customer Experience Statistics. Marketing Customer Experience Statistics. B2B Customer Experience Statistics. Retail Customer Experience Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. consumers say customer experience at most companies needs Improvement. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Strativity

SEPTEMBER 26, 2014

We are always dealing with customers. In his book Customer Experience Strategy, Lior Arussy breaks down the universal customer into a couple of categories: The Consumer. The Business Buyer (B2B). The Internal Customer. Create a convincing loyalty program. 1 Enemy of Customer Experience Transformation.

Customer Experience 40

Customer Experience Customer Centricity Hospitality Loyalty Programs 40

CustomerSuccessBox

NOVEMBER 23, 2021

Indeed, with a few clicks, a customer can decide to buy a product from another company. For this reason, the issue of customer loyalty turns out to be unavoidable. But what are the methods and the challenges of this loyalty? What place for customer loyalty in your marketing strategy? Create loyalty programs.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs Effort Score 52

Currency Alliance

DECEMBER 7, 2021

I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Most companies need to stay focused on what we call Loyalty Imperatives for this decade. The Loyalty Imperatives answer that question.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySparrow

JANUARY 7, 2021

In short, businesses have to reimagine their customer experience to increase engagement and loyalty. . However, in this post, we’ve explored some more aspects that show customer engagement will change drastically in the upcoming years and beyond. Customer Experience of Safety . million subscribers worldwide and $5.77

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Customer satisfaction and feedback surveys.

Tips 106

Tips How To Customer Journeys Net Promoter Score 106

BirdEye

AUGUST 24, 2023

By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth. Read further to know the key customer marketing strategies you need to improve your business’s experience, retention, and loyalty. Watch the Free Demo Now.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

SmartKarrot

APRIL 21, 2023

A car dealership may sell additional services or accessories to its customers, such as maintenance packages or upgrades, which can lead to revenue expansion. Another example of expansion revenue is in the retail industry, where businesses may offer loyalty programs or incentives to their existing customers.

CRM 10

CRM Metrics Customer Relationship Management Software 10

ChurnZero

MAY 18, 2021

Be it a B2B or B2C business, assuring your customers that you are a better choice than the competition is easier said than done. It takes a better customer experience to actually persuade them in a realistic manner. Add loyalty programs to the mix, and you will be able to retain your customers for life.

Customer Journeys 84

Customer Journeys Loyalty Programs B2C Touchpoint 84

SmartKarrot

JULY 6, 2022

With a united vision of a customer-centric strategy, marketing, sales, customer service, and even developers can benefit. Q 9: What is the best way to manage loyalty programs and customer feedback? A: As a chief customer officer, you are in charge of getting feedback and cultivating client loyalty.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

SmartKarrot

NOVEMBER 18, 2022

Client success managers oversee all aspects of customer relationships within this field and ensure that clients are satisfied with their products before they go out the door. These retailers include supermarkets and department stores that use software applications to manage customer data and loyalty programs.

Management 10

Management Healthcare Retail Software 10

SmartKarrot

NOVEMBER 17, 2022

Client success managers oversee all aspects of customer relationships within this field and ensure that clients are satisfied with their products before they go out the door. These retailers include supermarkets and department stores that use software applications to manage customer data and loyalty programs.

Management 10

Management Healthcare Retail Software 10

BirdEye

NOVEMBER 7, 2023

Why do text abbreviations matter to businesses? You can use certain texting abbreviations for your business text messaging strategy.

How To 115

How To Social Media Communication ROI 115

ClearAction

OCTOBER 1, 2018

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions. CXM Timeline to CX-Centricity.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

SmartKarrot

JANUARY 22, 2021

Fasten your seat belts as we begin the journey of customer success right away. Here is what we will be delving into today: Customer Success: Past. Customer Success: Present. The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. Loyalty programs have a great say in here.

Customer Success 10

Customer Success Customer Relationship Management Self Service Social Media 10