Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
The same is true for first call resolution and average handle times. So, of course, we’re biased. There are, of course, pros and cons to this option. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.
Let's personalize your content