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5 Tips for Managing Remote Call Center Agents

NobelBiz

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice.

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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

A contextual toolbar helps you control interactions. Regarding the type of interaction monitored, any actions are conceivable, such as sending a confirmation or notice through e-mail, SMS, or any other communication channel. When it comes to cloud contact center systems, there are a lot of options out there.