Psssssst! The Buzz Around Interactions 2019 has Already Begun

NICE inContact

How will we top Interactions 2018? And, of course, listening to what our customers tell us is most important to them. this is our first opportunity to come to an Interactions event. And speaking of speakers… What else makes Interactions so great?

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

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15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

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4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

human-assisted customer service with full context from the self- service interaction. engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. interactions While VAs are good at answering questions of low to medium.

How to Master Rapport with the Best Tips From My LinkedIn Learning Course

Myra Golden

I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?

How to Use Interactive Video for Self-Service Support

Kayako

Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? This is where interactive video comes in. What’s the deal with interactive video?

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

Does a lack of human interaction cost businesses money?

NewVoiceMedia

But in a world seeing rapid advances in artificial intelligence, what price should we put on human interaction? What’s more, those who switched admitted to spending an average of $511 with a rival over the course of a year. Never underestimate the power of human interaction. Although machine-powered self-service has changed the role of customer support, businesses cannot afford to lose the power of human interaction entirely. .

Personalization done right: Scaling human-to-human interaction through technology

Hero Digital

And over the years, as marketers delivered these personalized experiences, naturally, consumer expectations rose—leading to 63% of consumers now expecting a personalized interaction with a brand or service (Source: The Harris Poll ). So how can you scale 1:1 human interactions with tech?

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity

When a charity can identify it’s micro-journey opportunities, those specific interactions that increase value, it can begin the journey to bring greater donor loyalty through the customer experience … one moment of truth at a time”. The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week.

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Whether it is an interaction to solve an issue with a current client, or answering questions for a prospective one, there should be zero miscommunication and minimal lag.

5 Interactive Data Visualizations from 2017 to Get You Inspired

Truthlab

The end of the year is often inundated with numbers, numbers, numbers to assess value gained over the course of a year. The post 5 Interactive Data Visualizations from 2017 to Get You Inspired appeared first on truthlab. Reading Time: 3 minutes Yes, Yes, Yes!

Positive Positioning Can Help You De-escalate Intense Interactions with Customers. Here’s how.

Myra Golden

In this course, I’ll show you how to choose words that create calm with an upset customer. We took my son’s phone in for repair. After looking at the phone, the employee said. Liquid has come in contact with this phone. Your warranty doesn’t cover this, but we have a couple of options.

Interaction Reviews: Quality Assurance for Support Teams

Help Scout

If you have more than five customer support agents and thousands of customer conversations per month, you may feel anxious about your lack of insight into the quality of all those interactions. Interaction reviews — a quality assurance process for customer support — can relieve that anxiety.

Interactions 2014 – The Journey Begins

Customer Interactions

Interactions 2014 has kicked off at the uber-trendy Cosmopolitan Hotel, with more than 2,000 attendees making their way to Las Vegas. And, of course, they are here to network with peers and have a whole bunch of fun They’ve joined us to discuss market trends, share best practices, and look to the future of how companies will shape the customer journey.

These 7 Questions Will Help You Hone In On and Solve Your Biggest Problems In Customer Interactions

Myra Golden

When I sit down to create a custom course for my clients, the first question I ask is, “What’s your biggest problem with customer interactions?” What’s your biggest problem in customer interactions? (I

Reflections on Interactions 2012

Customer Interactions

I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations. And of course, several of our NICE customers shared their top security challenges and told us what they’re doing to stay a step ahead.

Stop the Check-InSanity: How to Make Ongoing Customer Interactions a Win-Win

Waypoint Group

We know that every interaction with a customer is an opportunity to strengthen relationships. Of course, you will need an effective questionnaire and simple follow-up process. “I’m just checking in to see how things are going. Is there anything I can be doing to help?”.

Southwest Airlines gets a CX kudos during Hurricane Harvey

Customer Bliss

What Southwest did was good humanity, of course, but it was also great customer experience. Align Around Experience align around experience big moments customer experience hurricane harvey moments of customer interaction moments of truth purposeful moments Southwest Airlines wow moments

Transitioning to the Cloud? Here’s Your One-stop Resource

NICE inContact

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. If you missed Interaction 2019, here’s some good news: The best-of-the-best customer presentations are now available as webinars you can access on demand. Advantages of the Cloud Call Center Best Practices Customer Experience Interactions NICE inContact CXone

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS.

Video 96

6 Soft Skills to Level Up Your Customer Service in 2019

transcosmos Information Systems

Today’s customer service has evolved from face-to-face and on the phone interactions to email, live chat, and social media. Here are six essential soft skills you need to prosper in the customer service industry, as well as course recommendations to kick start your learning.

Starting Over – Part Two

ShepHyken

My take on this is that no matter how tough the day is, tomorrow is another day… and of course, the sun will rise. And, of course, the sun will rise. We’re only as good as our last customer interaction , so we need to see every customer interaction as an opportunity.

Course 125

Cyber Monday Sale -50% Off!

Myra Golden

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate.

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Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

Many companies are well aware of this, of course. Every interaction between a customer and your company is a chance to exceed expectations. Customer Service Strategies human interaction Live Chat telephone customer service

I Don’t Care if it’s Against Company Policy

Steve DiGioia

Of course you have, it has happened to many of us. Customer Interaction against compay policy company policythat's YOUR problem, not mine! This original article was written by Steve DiGioia.

Guest Blog: How to Manage Customer Emotions

ShepHyken

If you know your customers’ likely emotions, you can recognize critical customer interactions more clearly, know better whom to hire and how to train them and even design specific ways of ensuring that your customers’ emotions help forge a bond between the two of you.

Do You Add “Hot Sauce” to Make Your Customers Feel Special?

Wired and Dangerous

What are you doing in every customer interaction to ensure your customers know how important they are and how much you appreciate their business? Customer Delight Customer Appreciation Customer Expectations Customer Experience Customer interaction Customer loyalty Travels

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3 Predictions for Customer Experience Trends in 2020

Interactions

Our experts at Interactions have made their predictions below: Consumers will push enterprises to meet them where they are. Of course, the biggest challenge that most businesses face is where to start. About InteractionsThe Next Decade in Customer Experience.

Agreeing and Disagreeing with the LA Times

InteractionMetrics

More than half of my company’s business is about writing, managing and analyzing customer surveys, so of course, I believe in the discipline—just with the caveat that surveys should ask meaningful questions in impartial ways. Interaction Metrics News

Amazing Business Radio: Tim David

ShepHyken

Top Takeaways: TIM’S GENEROUS GIFT : To start with, Tim has offered a free video course on body language. Amazing Business Radio Show Customer Care Customer Relationships body language communicate with customers human interactionThe “Magic” Behind the Words You Use.

Episode 01: AI Adoption & The Innovation Cycle

Interactions

Tech enthusiast and Interactions CMO Jim Freeze kicks off his deep exploration of AI with innovation expert Rob Atkinson. A 2016 article reported that more California high school students take ceramics than take computer programming courses—and this in a state known as the heart of the tech industry. As computer and data science advances, we should see required introductory courses in these subjects enter standard curriculum. About Interactions

Episode 02: Social Robots & The Uncanny Valley

Interactions

But it’s only recently been possible to build something that’s actually useful, of course much thanks to advancements in speech recognition and computer vision.”. Social robots are autonomous, AI-powered robots designed to interact and communicate with humans. Furhat Robotics , a company that develops human-like social robots, has disrupted the industry’s traditional focus on mechatronics (how robots move) by instead prioritizing the quality of the interaction with humans.

Podcast Shorts: What It Takes to Maintain Customer Intimacy at Scale

Bain

Of course, the owners cultivated these relationships within their communities for years, allowing for the intimacy that so many companies aspire to today. Interaction prioritization PodcastIn the old days, shop owners were on a first-name basis with their customers.

At Disney, the show must go on

Bain

On top of that, imagine running multiple shopping and entertainment districts, water parks, golf courses and the ESPN sports complex. Ultimately, of course, the key to such an experience lies with tens of thousands of employees—cast members, in Disney parlance. Interaction prioritization Leadership and communication PodcastImagine that 20 million people depend on you to create a magical vacation experience for their family every year.

Warby Parker: Seeing the eyeglass business through a new set of lenses

Bain

And, of course, every pair of prescription glasses must be custom-made after someone places an order. Fashion has also played a role in the company’s success, of course—Warby Parker’s elegant designs are wildly popular among young, hip shoppers. Interaction prioritization PodcastRoughly half the adult population of the US wears eyeglasses. Until recently, I never did.