CSM Magazine

APRIL 29, 2024

In this article, we’ll explore five key capabilities of BI that empower businesses to monitor social media conversations, analyze sentiment, conduct competitor analysis, create customized dashboards and reports, and integrate social media data with other sources for comprehensive analytics.

Social Media 52

Social Media Analytics Analysis CRM 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

CSM Magazine

APRIL 24, 2024

Although marketers accept that customer satisfaction is the key, and without having a long-lasting relationship with people it’s impossible to build a successful business, only 34% of companies treat their customers as individuals. Think of it like this: every customer interaction is a treasure trove of insights.

Customer Service 52

Customer Service Chatbots How To Customer Relationship Management 52

CSM Magazine

MARCH 22, 2024

Modern alternatives offer better consistency and security, safeguarding sensitive customer information while ensuring seamless access for authorized personnel. The shift away from FTP for data transfer in customer service management has opened up a world of possibilities.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. In this article, we’ll explore some tools that every mortgage broker should have in their toolkit.

Tools 52

Tools CRM Customer Relationship Management Guidelines 52

GetFeedback

JANUARY 24, 2019

Perhaps the most important customer support tool you need to run a support team is an advanced ticketing system. A ticketing system not only allows customers to submit their requests but provides a workflow so that your team can manage these questions in a timely manner. Live chat customer support.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

ShepHyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. CRM is the abbreviation for customer relationship management.

CRM 70

CRM Software Customer relationships Customer Relationship Management 70

CSM Magazine

DECEMBER 11, 2023

This high turnover rate not only leads to increased costs in recruitment and training, but also has a negative impact on overall customer satisfaction and brand reputation. In this article, I’ll explore some proven techniques that can help you retain your best agents and build a motivated and reliable team.

Contact Center 52

Contact Center Strategy Culture Knowledge Base 52

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Journeys 123

Customer Journeys Brands Sales Contact Center 123

InMoment XI

JULY 12, 2023

A well-designed CX strategy can be the main aspect that helps you attract and retain your customer base, so you don’t want to leave anything up to change. Instead, your brand needs to have incredibly intentional customer experience management techniques in place.

Customer Experience 260

Customer Experience Strategy Self Service Customer Journeys 260

CSM Magazine

JUNE 8, 2023

As a call center agent, your job is to provide excellent customer service and support customers. In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology.

Technology 52

Technology Customer Service Call Center Chatbots 52

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. First, we’ll define what customer retention automation is. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

CSM Magazine

NOVEMBER 9, 2022

These customers are less concerned with price and quality and are more concerned about new motivations. Forbes article The Top 100 Most Customer-Centric Companies Of 2022 shared that the focus of customer-centric companies is making their consumers “feel good”. Product Management. Customer Service (CS).

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

Quadient

MAY 23, 2022

He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers. Customer Experience. Wrap-up consists of the activities required to consummate the previous call and prepare for the next one. Experience.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

CSM Magazine

FEBRUARY 29, 2024

Use customer segmentation: Segment your customers based on their demographics, behavior, and preferences. Implement a CRM system: Implement a customer relationship management (CRM) system to track customer interactions across different channels.

Omni-Channel 52

Omni-Channel Connections Loyalty Programs Chatbots 52

CSM Magazine

FEBRUARY 22, 2022

Freshdesk has all of the features you need to provide great customer service, including live chat, email integration, knowledge base/FAQs management, issue tracking, social media integration and detailed reports. Zendesk (customer support software). Zendesk is one of the best customer experience tools for IT companies.

Tools 52

Tools Company Customer Experience Self Service 52

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. This essential tool automates the process, ensuring accuracy and efficiency in call management.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

Totango

JULY 19, 2022

In order to keep customers happy, you need to be collecting as much data as possible, perhaps from multiple different sources, and then analyzing and applying that data to nurture customers, providing them with the resources and value they need when and where they need it. . Ready for a controversial statement? Yeah, we said it.

CRM 89

CRM Customer relationships Customer Success Exercises 89

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Your CRM system is a powerful tool that can help your business to manage its customer data more effectively.

CRM 52

CRM Social Media Omni-Channel e-support 52

ChurnZero

MARCH 9, 2023

said customer relationship management (CRM); 65.9% said task/project management; 46.3% said customer success platform (CSP); 40.8% said learning management system (LMS); 26.6% said customer engagement/community management; and 4.8% nearly 1,000 respondents answered as follows: 82.5%

Customer Success 52

Customer Success CRM Customer Relationship Management Survey 52

CSM Magazine

MAY 10, 2023

Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers.

Company 52

Company Customer Service Multi-Channel CRM 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

Storyminers

JULY 2, 2020

Read the original article here. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. We’re creating a new website right now, and 70% of the content will be driven from the CRM system, as opposed to from our website. Poll Everywhere.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

ShepHyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 57

Customer Experience Sports Innovation Feedback 57

ShepHyken

APRIL 3, 2020

This week we feature an article by Nikunj Dudhdat, a digital marketing executive at SoftwareSuggest. He discusses the overall value that a good Customer Relationship Management (CRM) software can bring to your business. Customers nowadays do not lack for options when it comes to buying any product or getting a service.

CRM 67

CRM Customer Relationship Management Software Customer relationships 67

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 77

Customer Service Rewards Programs Customer relationships e-support 77

NobelBiz

MARCH 14, 2023

In this article, we will tackle an extensive list of pain points that debt collection agencies and contact centers might face with technology and compliance solutions. Customer relationship management (CRM) software to help agents manage customer information, track interactions, and automate compliance procedures.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. Learn how to make API calls, authenticate, and handle responses.

CRM 52

CRM Customer Relationship Management Resources Tools 52

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. How do you tell when it’s time to ditch your current system and invest in a CS upgrade? You’re Not Collecting Enough Data to Manage Customer Interactions.

Software 91

Software Net Promoter Score CRM Return on Investment 91

CSM Magazine

JUNE 13, 2023

By outsourcing these tasks to a call center, small businesses can focus on their core competencies and leverage the expertise of call center professionals to deliver superior customer experiences. Ongoing communication and training between the small business and the call center team are vital for maintaining a seamless customer experience.

Call Center Solutions 52

Call Center Solutions Call Center Exceptional Customer Service e-support 52

NobelBiz

FEBRUARY 13, 2024

As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. But NobelBiz doesn’t stop at just efficiency.

Call Center 59

Call Center Self Service Software Contact Center 59

CSM Magazine

MARCH 31, 2022

Reducing customer effort is key to keeping your customers happy. In this article, we will discuss ten easy tips that you can use to reduce the amount of effort your customers have to put in. Use a Customer Portal. A customer portal is a great way to reduce customer effort.

Self Service 52

Self Service Tips Customer Service Representative How To 52

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Salesforce.

CRM 69

CRM Customer Success System Sales 69

Bold360

APRIL 20, 2021

Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. Customers clearly want the power to do more on their own. That data is gold.

Self Service 52

Self Service Omni-Channel Customer Engagement Tools 52

CSM Magazine

APRIL 24, 2020

Colleges and universities are increasingly implementing customer relationship systems to entice, supervise, and attend to students. The idea of seeing students as customers and employing CRM principles can facilitate organizations to gain a competitive edge in the changing education market.

CRM 52

CRM System Course Software 52

GetFeedback

JANUARY 28, 2019

Both of these insights depend on analyzing responses from customers using additional context. . While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data.

NPS 246

NPS Survey Net Promoter Score CRM 246

CSM Magazine

FEBRUARY 21, 2022

If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service. This will help create a good first impression and ensure that customers have a positive experience.

Tips 52

Tips Customer Service Company Transportation 52