Help Scout

JANUARY 27, 2022

The best way to get started is with a help desk ticketing system. Read the full article Keeping customers happy requires a well-functioning customer support strategy.

System 103

System Strategy Customers 103

ShepHyken

OCTOBER 15, 2021

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. He shares 7 benefits that the support ticket system can provide for your business. Here are the benefits that the support ticket system has to provide you: .

System 87

System Management Software Training 87

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 56

Customer Service Retail Consumers Metrics 56

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 55

Customer Service Retail Consumers Metrics 55

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

System 98

System Customer Success Travel Leadership 98

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. by Eric Krapf. (No

Customer Service 143

Customer Service Loyalty Programs Chatbots Loyalty 143

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

System 94

System Customer Success Travel Leadership 94

Help Scout

SEPTEMBER 21, 2023

Looking to create a ticketing system using Jira? Read the full article Read on to learn about three different ways your team can use Jira to create, organize, and manage tickets.

System 44

System How To Management 44

Team Support

MAY 2, 2022

So what must-have features make a great customer support ticketing system that ensures success with your customers? With direct help desk SLA information right in the ticketing system, it’s easier to prioritize tickets and avoid any potential SLA violations. That also doesn’t mean they should happen internally over IM.

System 98

System Knowledge Base Chatbots Software 98

Help Scout

AUGUST 22, 2023

From large-scale corporations to burgeoning startups, businesses are adopting knowledge management systems to streamline operations and leverage the information they hold. In this article, we’ll explore a few of the best tools available in the market. Read the full article

System 40

System Tools Management Marketing 40

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I want to reinforce a big point of the article.

Customer Service 66

Customer Service Net Promoter Score Tips Brands 66

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.

Customer Service 58

Customer Service Loyalty Programs Loyalty Customer Service Training 58

Help Scout

AUGUST 22, 2023

Learn how an email ticketing system can help, and view our picks for teams looking to make the switch. Read the full article Need to get your company email in check?

System 40

System Company 40

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

CSM Magazine

OCTOBER 31, 2023

In today’s digital age, the role of traditional phone systems might seem to be diminishing, but they remain an integral part of business operations. Effective communication with customers, partners, and within teams hinges on a reliable phone system. Scaling Challenges As your business grows, so do your communication needs.

System 52

System Conference CRM Communication 52

CSM Magazine

OCTOBER 25, 2021

Over the past two decades, the evolution of help desk ticketing systems has been rapid. When evaluating help desk systems, be sure to look for the following. 10 Must-Have Features of a Great Help Desk Ticketing System. When evaluating help desk systems, be sure to look for the following. Ticket Automation.

System 59

System Policies Customer Service Customers 59

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The system also offered the most efficiencies for our business in terms of managing our engineering teams and providing real-time reporting.”

System 59

System CRM Customer Relationship Management Report 59

Cyara

NOVEMBER 18, 2021

Forbes published an article to advise that around $75 billion is lost every year on poor customer service experiences. As IT departments increase spend on new IVR systems, CRM & ERP systems, webchat, cloud storage, network devices and other systems, the most difficult assurance to provide is on the unknown.

System 67

System Poor Customer Service CRM Customer Experience 67

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. How to Build An Early Customer Warning System. To start building an early customer warning system, follow these three steps: 1.

System 65

System How To Customer Success Trends 65

ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The introduction of digital channels, however, exposed the inflexibility of these premises-based systems. My Comment: This really isn’t an article.

Customer Service 69

Customer Service Loyalty Programs Loyalty Tips 69

transcosmos Information Systems

NOVEMBER 9, 2020

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.

Knowledge Base 62

Knowledge Base System Self Service Call Center 62

CSM Magazine

AUGUST 16, 2023

For retailers, legacy systems can restrict the growth of the business. To combat this, organisations can reduce IT complexity, increase efficiency, establish a data-driven culture, and improve flexibility across business processes by updating their old systems.

Retail 52

Retail System How To Software 52

NobelBiz

MARCH 24, 2022

When dialing a queuing phone system, customers often receive a welcome message and an IVR menu before being sent to a queue, where they hear hold music and position announcements until an agent becomes available. The technology of call queuing is central piece to inbound contact centers.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. With the Early Warning System SuccessBloc, we’ve got you covered.

System 62

System Leadership Financial Consulting 62

GetFeedback

OCTOBER 16, 2018

Learn how to find and eliminate dirty data in your Salesforce CRM system to optimize your CRM system and make smart, strategic business decisions.

CRM 150

CRM System Data How To 150

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to. Here are my top five picks from last week.

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

Oracle

DECEMBER 4, 2020

So why are so many sellers still struggling to drive sales while operating with old tech, systems that aren’t sharing data, or tools that don’t allow for automation? Here are four concerns they shared about the business impact of working with outdated systems. Productivity drops when juggling multiple systems.

System 83

System Sales CRM Report 83

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch. Here are my top five picks from last week. Close enough!).

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

CSM Magazine

MARCH 30, 2022

Parking management systems can help you keep that disaster at bay. A parking management system is software that is built specifically for the parking business. It has automated gateways that control entrance, an autonomous ticketing system, and a variety of other features or add-ons to do this. Better manage using data analysis.

System 52

System Management Software Hospitality 52

Comm100

APRIL 7, 2020

And perhaps most importantly, does our customer service system even enable them to work from home? The post Top 6 Articles – How to Set up Your Remote Customer Service Team for Success appeared first on Comm100. Does everyone have the equipment they need? Is their internet bandwidth strong enough?

Customer Service 130

Customer Service e-support How To Contact Center 130

Call Experts

SEPTEMBER 1, 2022

An automated phone answering system can create time and money for your business by answering phone calls automatically and presenting callers with options immediately. Using an automated phone answering system will also save your employees time. . Callers can also leave a message on your system if they prefer. What is an IVR?

System 52

System Call Center Call Flow Customer Retention 52

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% Tracking Customer Experience?

Customer Service 69

Customer Service Customer Centricity Retail Customers 69

ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article makes some good points. This short article has several suggestions on how to close that gap. by Rebecca Bellan.

Customer Service 69

Customer Service Customer Retention Customer Satisfaction Social Media 69

ShepHyken

FEBRUARY 28, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Most of the systems and processes we use to engage in commerce were built with an emphasis on competent and efficient execution of transactions.

Ecommerce 69

Ecommerce Customer Service Trends Loyalty 69

Call Experts

AUGUST 5, 2021

Interactive voice response systems, commonly referred to as IVR systems , are phone-based call centers that connect callers and users through automated voice tree menus and other telephone features. In this short article, we’ll address the concern, “What is an IVR (interactive voice response system)?”

System 52

System Interaction Self Service Wait Times 52

ShepHyken

JUNE 4, 2021

This week we feature an article by Pratik Salia, a CX professional and Assistant General Manager at Knowmax. FCR can be improved by a knowledge management system with its tools such as a decision tree, knowledge base. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

First Call Resolution 78

First Call Resolution System Self Service Management 78