InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. They are a great tool in our toolbox, but they are only one tool, not THE tool. The Power and Limitations of Technology. Wrapping Up.

Analytics 295

Analytics Data Customer Experience Social Media 295

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

InMoment XI

FEBRUARY 8, 2024

Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. Conversational Analytics Conversational analytics utilize advanced technologies to analyze spoken or written conversations.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

CSM Magazine

APRIL 9, 2024

In this seismic shift, technology plays the central role, effectively bridging the gap between home offices and clients. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software.

Tools 64

Tools Call Recording e-support Software 64

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling tools can improve workforce efficiency by 20% to 30%! There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. The rise of AI tools for scheduling has ushered in a new era of transformation.

Tools 98

Tools Social Media Healthcare Resources 98

Fox Metrics

MAY 11, 2021

But this is gradually changing thanks to the advancement in BI and customer analytics tools. Lack of customer analytics tools: existing business tools aren’t designed for a democratized or self-service environment. But this seems to be solved with the emergence of advanced BI and customer analytics tools.

Analytics 52

Analytics Tools Data Self Service 52

Fox Metrics

MAY 11, 2021

But this is gradually changing thanks to the advancement in BI and customer analytics tools. Barriers to Data Democratization How Customer Analytics tools Democratize Data What’s a CDP? Lack of customer analytics tools: existing business tools aren’t designed for a democratized or self-service environment.

Analytics 52

Analytics Tools Data Self Service 52

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive.

Technology 52

Technology Company Self Service Knowledge Base 52

TechSee

FEBRUARY 2, 2022

And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.

Call Center 124

Call Center Self Service Technology Social Media 124

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

West Monroe

AUGUST 29, 2023

Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. In short, they are starting with the tool (generative AI) and looking for ways to use it rather than starting with a problem and determining the best way to solve it. AI is an additive tool, not a shortcut.

Tools 52

Tools Technology Government Insurance 52

West Monroe

AUGUST 29, 2023

Executives are eager to harness the benefits of this technology — and avoid the pitfalls of implementing it too late. In short, they are starting with the tool (generative AI) and looking for ways to use it rather than starting with a problem and determining the best way to solve it. AI is an additive tool, not a shortcut.

Tools 52

Tools Technology Government Insurance 52

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. Advanced technology is making change possible. AI-powered analytics optimize patient and member services. annually, representing 3 to 10 percent of total U.S. healthcare costs. But does it have to be?

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Magellan Solutions

JULY 13, 2023

Are you planning to embrace AI tools to streamline your lead-generation strategies? Artificial Intelligence For Lead Generation AI technology is powered by highly complex mathematical algorithms programmed to think as humans do with superior accuracy. Advanced AI lead generation tools can generate leads faster than traditional methods.

Tools 98

Tools Effort Score Social Media Gamification 98

Clarivate

APRIL 3, 2024

Entering sensitive information into tools like ChatGPT could present risks, requiring careful attention to policies governing use of AI tools. Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire.

Technology 59

Technology Strategy Analytics Government 59

Magellan Solutions

AUGUST 6, 2023

The finance and accounting world is undergoing a technological revolution. Artificial intelligence (AI) tools now play a critical role in resolving common problems, such as erroneous computations and analysis. We’ll explore how AI tools can benefit the finance and accounting industry.

Financial 98

Financial Tools Analytics Report 98

Magellan Solutions

AUGUST 4, 2023

AI technologies use data analysis and machine learning algorithms to automate procedures. These AI tools for improving productivity are paving the way to improved efficiency. AI tools enhance productivity by allowing us to focus on higher-level tasks and strategic thinking. It affects the way we approach problems and tasks.

Tools 98

Tools Analysis Meeting Knowledge Base 98

BirdEye

SEPTEMBER 14, 2023

Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. Below, we’ve curated the 7 strategies and 14 tools AI for small businesses need to scale. AI is the technology that creates algorithms that adapt to humans way of working.

Tools 111

Tools Strategy Chatbots Analysis 111

SurveySparrow

MARCH 9, 2024

And that’s where VoC tools come into play. And, of course, you are also in search of a VoC tool. Apart from listing the top voice of customer tools, we will be providing you with insights on how to choose a tool as well. How to choose the right VoC tool? Well, look no further…we have you covered. So, let’s begin.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.

Contact Center 156

Contact Center Technology Self Service Analytics 156

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

Clarivate

FEBRUARY 28, 2024

These conditions, affecting small patient populations and characterized by diverse clinical manifestations, demand innovative approaches and cutting-edge technologies to drive research and commercialization forward. This subject is discussed in a forthcoming white paper from Clarivate.

Tools 59

Tools Healthcare Analysis Analytics 59

Fox Metrics

MAY 11, 2021

But this is gradually changing thanks to the advancement in BI and customer analytics tools. Barriers to Data Democratization How Customer Analytics Tools Democratize Data What’s a CDP? Lack of customer analytics tools: existing business tools aren’t designed for a democratized or self-service environment.

Analytics 52

Analytics Tools Data Self Service 52

NICE inContact

JUNE 30, 2016

Speech Analytics allows customer support organizations to analyze audio of customer interactions for mentions of keywords or phrases, call themes, as well as the sentiment and emotions of callers. Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology.

Contact Center 122

Contact Center Analytics Technology Multi-Channel 122

Calabrio

SEPTEMBER 21, 2016

Because most lack the tools—and many are unaware the capabilities even exist. In addition to the low level of data capture, almost half of all organizations (40%) have no contact center analytics capabilities. Fortunately, new technologies now provide intuitive functionality for harnessing the power of these customer voices.

Contact Center 100

Contact Center Analytics Technology Customer Voice 100

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. Table of contents What are content creation tools? Adobe Veed.io Adobe Veed.io

Tools 59

Tools Social Media Multi-Channel Video 59

SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. Customer feedback software and social media listening tools are the ones that mostly use this. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

Analysis 59

Analysis Tools Social Media Software 59

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But from the wide range of tools available online, it can become tricky to know what is the best for your organization.

Tools 52

Tools Survey Feedback e-support 52

Magellan Solutions

SEPTEMBER 18, 2023

Predictive Analytics and Personalized Treatments Healthcare professionals can harness the power of AI to provide patients with personalized treatments. Remote Patient Monitoring and Telemedicine AI-powered tools revolutionize remote patient monitoring and telemedicine. They can initiate timely interventions for better patient outcomes.

Healthcare 98

Healthcare Tools Hospitality Insurance 98

Fox Metrics

JULY 30, 2020

This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience. While there are several tools for web analytics , few stand out and provides you with an exceptional understanding of your web performance. What Does Web Analytics Tools Do?

Analytics 59

Analytics Tools Metrics Measurement 59

Comm100

APRIL 10, 2024

However, with technology such as AI chatbots , customers can receive a response instantly, regardless of whether a human is there or not, thereby saving time for both the customer and the business. To do this, businesses need to use several AI-powered tools that make the most of this valuable data.

Customer Service 212

Customer Service Chatbots Analytics Customers 212