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CX maturity playbook: Technology and tools

GetFeedback

Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.

Tools 221
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Harnessing Predictive Analytics Tools to Improve the Customer Experience

InMoment XI

Among the arsenal of tools available to create continuous positive experiences, predictive analytics software and, more specifically, predictive analytics tools stand out as game-changers in not only understanding customer behavior but also in shaping exceptional customer experiences. What Are Predictive Analytics Tools?

Analytics 260
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Technology – Panacea or Tool?

Michelli Experience

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”. Also how well do you deploy technological advances to meet the needs of your core customer segments?

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Inclusive Technology: Why Accessible Software Matters for Everyone

Comm100

When staff members have accessible tools tailored to their needs, they also perform better. Employees who feel supported by their workplace tools are likely to be more engaged and have higher morale. The post Inclusive Technology: Why Accessible Software Matters for Everyone appeared first on Comm100.

Software 130
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The Recruiting Crossword Puzzle

On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?

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Data Professionals Prefer A Hybrid Approach to Tools and Technologies

Bob Hayes

Results from one of those polls revealed that 58% of data pros reported that they prefer a hybrid approach (on premises and cloud) for their tools and technologies. I recently reached out to data professionals on LinkedIn to ask a series of questions about their work. About a third of respondents preferred the cloud. See figure below.

Tools 141
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Find and connect with the right talent to fill roles fast with these tools: More data! Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. We have added 10's of millions of personal emails and mobile records.

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Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Learn from the leaders at DWX ’22, Aug 3-4. Lunch is on us for attendees. Save your spot!

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. All aspects that is, but one: customer complaints. Let's start making tech serve us rather than be a substitute for us.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. How these emerging technologies can improve engagement, reduce churn.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. Customer experience is at a tipping point.

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Why Is Patient Engagement Important? | Frontline Group

What Are Patient Engagement Tools? What is Patient Engagement technology? In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care?

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The Power of Conversation Intelligence

Looking for tools to surface the voice of your customer? Where Conversation Intelligence fits into your sales technology stack. Has Conversation Intelligence (CI) been discussed in your organization, but you don’t know where to start? Generally curious about the CI space?