BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Addressing negative feedback promptly and professionally can mitigate damage to the brand’s reputation.

Automotive 260

Automotive Management Social Media Feedback 260

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media eBook Infographics Entertainment 98

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. In this post, we'll discuss six ways that feedback analytics can help product managers build better products!

Analytics 71

Analytics Software Feedback Management 71

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Strategy Brands 52

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Company Video 52

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 117

Social Media Course Training Marketing 117

InMoment XI

JANUARY 2, 2023

With new technology and social media, we have more ways than ever before of interacting with our customers. If you are launching a customer feedback program, the Net Promoter cycle is a great place to start. CES survey feedback can help you get it right. What Is Customer Effort Score?

Net Promoter Score 295

Net Promoter Score NPS Metrics Effort Score 295

ReviewTrackers

MARCH 21, 2017

Given the realities of today’s customer-led market and real-time customer feedback , it’s more critical than ever for brands to track, monitor, and listen to what customers are saying online. Bonus: Download free customizable response templates to help you jumpstart conversations with customers and save time writing responses to them.

Social Media 101

Social Media Tools Brands Analytics 101

Thematic

JULY 13, 2022

Are you someone who works daily with feedback, and would like to improve your team's efficiency with an automated solution? If you work with data as an analyst, then you probably already feel you spend too much time processing feedback data instead of helping your team act on it. Will you capture all the themes in a piece of feedback?

Feedback 71

Feedback Analytics Analysis Multi-Channel 71

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

Tools 52

Tools Feedback Analysis Survey 52

ProProfs Chat

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Various customer feedback tools help you track your customers’ pulse consistently. What Is a Customer Feedback Tool. Read more: 12 Channels to Capture Customer Feedback. Here we go!

Software 98

Software Feedback Net Promoter Score Social Media 98

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 196

Feedback How To Roadmap Survey 196

NetBase

SEPTEMBER 14, 2018

Our new eBook The Art of Possible: Using Social Media Analytics to Develop Data-Driven Agency Pitches has all the answers. In short, you need social analytics at your fingertips so you can speak accurately about their industry. Download your copy and get ready to sign your biggest brands yet!

Social Media 46

Social Media Analytics Analysis Infographics 46

Comm100

FEBRUARY 5, 2018

Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. How each visitor found their website (through a search engine, social media, etc.).

Social Media 124

Social Media CRM Self Service Software 124

InMoment XI

DECEMBER 7, 2023

It is an ongoing process that requires attention to customer feedback, continuous improvement, and a commitment to delivering value. After all, customers use a variety of channels to interact with your brand, such as your store, website, mobile app, contact center, social media, online review websites, and so much more.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

BirdEye

NOVEMBER 27, 2023

We live in a data-driven business world where every piece of customer feedback is nothing less than a goldmine. Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance. But the power of feedback is not limited to just customer satisfaction.

Report 113

Report Social Media Multi-Channel Net Promoter Score 113

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Here are the key features to look for: 1.

Social Media 57

Social Media Strategy Multi-Channel Analytics 57

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

GetFeedback

AUGUST 14, 2019

I’m going to assume you know that you must act on the feedback you’re getting from customers — and are already doing so. You are acting on the feedback, right?!). As all of the changes noted earlier happen, the surveys must also evolve to capture feedback about all of the new things going on in your business or industry.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Videos can help your lead generation by: Boosting social engagement: Videos are easy to consume, especially on social media. Sharing videos on social media will boost your reach.

Video 95

Video Strategy Marketing Social Media 95

GetFeedback

DECEMBER 27, 2018

Sometimes getting responses can be a difficult task, and without an effective plan for distribution, you may struggle to collect the valuable feedback your organization needs. We’ve gathered some of the best ways to distribute and promote your surveys online, so you can create a distribution plan to blow your feedback goals out of the water.

Survey 199

Survey How To Social Media Feedback 199

BirdEye

FEBRUARY 14, 2023

Monitors and responds to customer feedback 2. They work to make sure that businesses’ online presence accurately reflects their brand and values and protects against negative feedback or criticism. A consultant knows how to use customer feedback for SEO purposes in order to maximize visibility on search engines like Google.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Feedbackly

AUGUST 23, 2023

If you want a free customer journey mapping template, download Feedbackly’s free editable template ! You can gather data using surveys, reviews, web analytics, social media posts, and more to understand customers’ views of your brand. It’s a critical step in improving the overall journey.

Customer Journeys 98

Customer Journeys How To Touchpoint Social Media 98

BirdEye

MARCH 15, 2024

In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. Step 2: Select ‘Data & privacy’ Then, find the ‘Download or delete your data’ section. How to block YouTube channels/users?

Social Media 57

Social Media How To Video Data 57

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

AUGUST 23, 2023

Social media publishing for multi-location businesses Want to see the impact of Birdeye on your business? Instagram 101 for business Instagram 101: Key terms and strategies Elevate your social media presence with Birdeye Why should businesses use Instagram? Let’s get started. Watch the Free Demo Now.

Social Media 98

Social Media Multi-Channel Video Tools 98

PeopleMetrics

MARCH 21, 2018

But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. Watch this edition of #CXSecrets above, or click here to download the video transcript. The power of the feedback mechanism has shifted from the company to the customer.

Feedback 82

Feedback CEM Video Social Media 82

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Communicate with them directly and show that you value their feedback.

Retail 52

Retail Feedback How To Self Service 52