CSM Magazine

JUNE 10, 2021

1) Lead the brand by example. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Become a top performer.

Gamification 105

Gamification How To Call Recording Analytics 105

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Collect and utilize data analytics to improve satisfaction.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Make the brand story an intrinsic part of the New Joiner process then reinforce the message by weaving it into regular group communications and virtual team-meets.

Gamification 52

Gamification eBook Multi-Channel Brands 52

BirdEye

NOVEMBER 20, 2023

This strategy transforms satisfied customers into brand champions who actively refer new business. Valuable analytics: The software should provide data on how your referral program is performing. It offers customizable campaigns, real-time tracking, and powerful analytics, helping businesses to identify key influencers and track ROI.

Software 62

Software Marketing Multi-Channel e-support 62

Optimove

OCTOBER 25, 2022

We all want to feel special, and if customers don’t feel valued by your brand, they’re sure to look elsewhere. Your analytics platform is key to identifying what and where the issues are so that you can work quickly to fix them. With a robust, powerful analytics tool that provides your team with a 360 view of user data.

Marketing 98

Marketing Gamification How To Analytics 98

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!, Step 3: Once you have rolled out the new channel, monitor the results.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

CSM Magazine

JANUARY 25, 2023

If you don’t have automated analytics tools then simply ask agents directly—they will welcome the opportunity to be involved and asking shows you care and value their input. Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. Don’t know what they are?

Self Service 52

Self Service Gamification Analytics Tips 52

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Thank you to everyone who participated in our community last month.

Gamification 52

Gamification Roadmap Analytics Resources 52

CSM Magazine

AUGUST 8, 2023

1 in 3 consumers have noticed agents seem stressed while the majority (72%) say that an interaction with a stressed agent would negatively impact their perception of a brand. Calabrio is a trusted ally to leading brands. 93% of contact centre managers say agent stress has impacted CSAT scores and they have nowhere to hide.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

CSM Magazine

FEBRUARY 7, 2023

Jim Davies explores 5 brand- and money-saving customer experience (CX) options. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. A good example is speech analytics.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

Retently

APRIL 18, 2024

Knowing this is important because loyal customers are often repeat buyers and will likely spread good word-of-mouth about the brand, bringing in more customers. It tells you how likely customers are to recommend your product or service – a key indicator for boosting both customer satisfaction and brand advocacy.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) Compatibility with CRM systems, email platforms, and other essential tools is crucial.

B2B 52

B2B Tools Feedback Comparison 52

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Also, be sure to use intuitive software.

Sales 98

Sales Social Media Gamification Brands 98

BirdEye

MARCH 29, 2024

Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. And a brand introduction on Instagram stories can definitely do that. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust.

Social Media 107

Social Media Video Guidelines Feedback 107

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Enhancing the In-Store Journey A customer’s journey within a store is like a combo of senses and choices carefully designed to create a lasting impression of your brand.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

SEPTEMBER 8, 2023

It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. The messaging should resonate consistently, echoing the brand’s voice and values. However, effective dynamic pricing isn’t just about flexing numbers.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

SurveySparrow

NOVEMBER 20, 2022

Customization and branding. Data, reporting, and analytics. Customization and branding. Now we move on to Freshdesk vs Zendesk Round 2: Customization and branding. . Integrations to look for include email marketing, web analytics, social media management, and other third-party integrations. Pricing and plans.

Self Service 52

Self Service Comparison Analytics Gamification 52

SurveySparrow

JANUARY 12, 2022

Customization: Custom branding, custom variables, question and answer logic, answer scoring. Analytics: Real-time results, engagement dashboard, individual response summaries, response editing, word clouds. Data: Shareable reports, Analytics and results dashboard, Integrations with Slack, Sheets, data downloads. Mentimeter.

Gamification 52

Gamification Analytics Survey Video 52

CSM Magazine

SEPTEMBER 9, 2022

Build a brand ambassador programme – to help agents put your customer service vision into practice. Make this brand story part of the agents’ mindset so it becomes second nature when interacting with customers, whatever the channel. Offer rewards to those who share their brand story successes and learning, with others.

Customer Service 52

Customer Service Gamification Customer Service Strategies Analytics 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Community Analytics: 8 Best Practices You Don’t Want to Miss! -

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Thank you to everyone who participated in our community last month.

Gamification 40

Gamification Roadmap Analytics Resources 40

SurveySparrow

OCTOBER 18, 2022

A Swiss Army knife among help desk software, Zoho Desk offers a vast array of tools for the whole company – including: Multi-brand self-service portals/ help centers. Personalization : Script consistent yet intuitive interactions with branding, custom themes, survey logic, and custom parameters. . SurveySparrow . Freshdesk .

Software 52

Software Self Service Customer Service Knowledge Base 52

BirdEye

APRIL 12, 2023

CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. By improving customer relationships, businesses can increase customer loyalty, drive sales growth, and enhance their overall reputation and brand image.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

ShepHyken

NOVEMBER 29, 2019

This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. More brand recognition, more leads, and more customers. .

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. 63% of millennials have similar brand loyalties as their parents.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

ChurnZero

MAY 4, 2023

Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.” Vanilla offered new elements that we were looking for such as: gamification to drive adoption and engagement; customization; and comprehensive analytics.

Tips 98

Tips Gamification Feedback Customer Success 98

Natalie Petouhof

MARCH 5, 2016

The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification. MY POV: As systems become more integrated, brands will be able to simply their options and choices and use fewer applications and have less to integrate.

Sales 40

Sales Analytics Gamification Management 40

SurveySparrow

MAY 29, 2024

Use your survey platform’s analytics section to study the responses. Interactive Elements Use interactive elements like gamification, video backgrounds , quizzes, or polls. You can also spice things up with emojis and GIFs (if they suit your brand’s personality). Act on the feedback.

Feedback 52

Feedback How To Social Media Survey 52

NobelBiz

AUGUST 28, 2023

Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

CSM Magazine

MARCH 13, 2022

According to the findings , most companies (89%) in the UK and island of Ireland believe customer experience is an intrinsic part of their brand and it’s everyone’s responsibility to uphold within the organisation. They also utilise more complete analytic tools. Maximise performance : Create stronger teams. About the Author.

Self Service 52

Self Service Study Gamification Customer Centricity 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. How do peer comparisons map and trend?

Innovation 40

Innovation Gamification Management Comparison 40

inQuba

MARCH 22, 2023

Customers can have poor experiences and still being willing to recommend the brand for various reasons. For instance, NPS best practice suggests that it should be measured as it relates to the overall relationship with the brand. Consumers can recommend a brand and discourage others, depending upon the context.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket. You can also buy from their physical stores and vending machines.

Training 96

Training Gamification Data Innovation 96

Kitewheel

JULY 27, 2020

This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences. Customer loyalty does not only motivate customers to choose one business over another, but loyal customers often recommend their favorite brands to family and friends.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52