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Developing an Effective Chat Bot Strategy to Fuel Exceptional Customer Experiences

CSM Magazine

Bots, and the underlying AI that drives them, have become increasingly popular in many Customer Experience and contact center circles, and for good reason. Bots offer extended functionality and enable customers to find answers or support without the involvement of a live agent. A bot that says, “Hello. Transparency is key.

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5 Digital Strategies that Increase University Enrollment

Comm100

While digital recruitment strategies have levelled the field for some institutions, others may find it challenging adapting to the new landscape. To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect.

Strategy 212
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Top 5 Use Cases for Universities Using Chatbots

Comm100

With cost-effective automation from chatbots, schools are improving access to services and providing students with faster and more satisfactory support. Top 10 Use Cases for Chatbots in Higher Education Learn how schools are adopting bots to help them improve team efficiency, reduce support costs, and improve student satisfaction.

Chatbots 186
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Why are Contact Centres Adopting a Digital-First Strategy?

Comm100

With the development of technology, today’s consumers now expect brands to offer the very best support. This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers.

Strategy 131
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College Counseling 101 – How to Handle Caseload Overload

Comm100

In this blog we will explore strategies that college counseling teams can adopt to effectively handle caseload overload and promote the well-being of its students. This can impact the effectiveness of therapy and hinder students’ overall well-being. Live chat is a perfect example of this remote, digital support in action.

How To 130
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Seizing the Digital Future in Customer Experience Transformation 

COPC

Over the past two decades, numerous strategies and tools have developed. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools. Bot-Based Training Perhaps the most notable trend we’ve seen in our consulting work is the emergence of bot-based training systems.

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The Real Benefits of Chatbots in Higher Education

Comm100

Today’s students have sky-high customer service expectations, driven by B2C experiences, technological developments, and even Covid-19. Read on to learn about the key benefits of chatbots in higher education and how your school can implement bots to improve the full student lifecycle. Supporting student recruitment efforts.

Chatbots 130