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Thinking Ahead: 14 Strategic Imperatives to Thrive: 2025 Marketing Predictions 

Optimove

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. Data practices should always start with the customer’s consent and trust. 

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Top 5 Customer Service Trends to Expect in 2023

Comm100

We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak.

Trends 221
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Customer Self-Service: Pros, Cons, Examples

TechSee

Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service? By 2025, 50.7% of companies are expected to incorporate customer self service technology.

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Customer service trends for 2021: Top analyst predictions

TechSee

Gartner predicts that over the next five years, customer service will transition to mainly freelance or “flex” workers to handle customer service requests. A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs.

Trends 124
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

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Why are Contact Centres Adopting a Digital-First Strategy?

Comm100

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. What does a digital communication strategy offer that telephone cannot?

Strategy 131
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Using AI in Contact Centers to Create Better Customer Engagement

Avaya

Avaya recently announced Avaya Ava ™, our cloud AI solution that supports your customers who use social media, chat and messaging channels to engage with you. And that is why you see market research predicting a CAGR of nearly 60% in the global AI market by 2025. Everybody wins! AI is Not All the Same—What You Should Look For.