Playvox

APRIL 25, 2023

Here are five winning strategies. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Here are some ideas: Incorporate gamification into your agent training and professional development program. Step one is to make a plan.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Optimove

DECEMBER 7, 2023

Why It Matters: Understanding the dynamics of customer behavior is the key to creating Customer-Led Marketing strategies that drive retention. Drawing on data we collected during the 2022-23 holiday shopping season, we have unwrapped some key insights to help you transform this season’s new shoppers into customers for life.

Loyalty 75

Loyalty How To Gamification Policies 75

Playvox

APRIL 11, 2023

According to a 2022 Gallup report , employee feedback should happen a few times a week. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes.

Management 88

Management Gamification Contact Center Policies 88

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. A/B testing can be a game-changer here, allowing businesses to discern the most effective pricing strategies.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification How To Call Recording Analytics 105

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).

System 52

System Hospitality Healthcare Gamification 52

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Here are some strategies for creating a training program that feels personal and fresh: Take your agents’ unique learning styles and preferences into consideration.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

Clarivate

MAY 11, 2023

Hemophagocytic lymphohistiocytosis (HLH) Emapalumab Gamifant Swedish Orphan Biovitrum AB 2022 Patients with refractory or relapsed HLH HLH is an extremely rare, highly progressive hyperinflammatory disorder. No drugs are approved for the treatment of HLH and mortality rates are high (30-40%).

Tourism 52

Tourism Guidelines Gamification Healthcare 52

CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? So, in these tough economic times, what are the best strategies to provide fantastic experiences? Top 5 Money-Saving CX Strategies Whichever direction you take, focus on making your customers feel valued.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Lithium

FEBRUARY 28, 2023

Rewards and recognition will play a big role The Metaverse takes a lot of cues from the gaming world, so it only makes sense that we would see gamification brought into and reimagined in these virtual realities.

Social Media 93

Social Media Gamification Fashion Entertainment 93

COPC

JANUARY 15, 2024

The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.   Effective Strategies for Reducing Attrition:   Offer regular, practical feedback and guidance.  As a result, they may only partially retain their new knowledge.

Employee Engagement 79

Employee Engagement Contact Center Training Call Center 79

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Performance And Quality Management.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySparrow

DECEMBER 15, 2021

So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. Top 12 Integrations in Salesforce in 2022. Segment contacts for mail merges, marketing campaigns, and other strategies. Boost content engagement with learning plans, gamification, leaderboards, and badges. SurveySparrow.

Gamification 52

Gamification CRM Training Financial 52

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Gamification in remote workforce training is one approach. Another 40% have no plans to return their workforce to.

Contact Center 77

Contact Center Training Gamification eBook 77

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. This is to further realign their strategies to remain relevant. The strategy is to move up the value chain to meet the changing global demands. Gamification. The country is now a top destination for staffing solutions. Preventive Health. Remote Healthcare Management.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. This plays into the idea of “fear of missing out” (FOMO), which can be an effective marketing strategy to make your followers jump on your products at the first available moment. It’s also important to pay attention to the latest social media trends.

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

JUNE 7, 2022

As one of the fastest-growing channels, TikTok is becoming integral for marketers’ digital strategy, which is why becoming an official partner was an easy decision,” said Jack Blaha, CEO at Khoros. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Playvox

APRIL 27, 2023

Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Communicate Well (And Often) Ensure your teams understand organizational goals and strategies and invite them to offer input. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. With an omnichannel strategy, you’ll guide your center through the maze with finesse. Embrace an omnichannel approach.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. But also try other tactics like gamification — for training or just for fun. So we’ve got two words for you: remote work.

Contact Center 70

Contact Center Management Policies Gamification 70

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. References – State of the Contact Center 2022. Then apply a little common sense. 5 Common Sense Tips for Driving Employee Engagement 1.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Playvox

MAY 2, 2023

Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

Optimove

SEPTEMBER 1, 2022

We’ll just come out and say it: we want you to win big at the 2022 FIFA World Cup in Qatar. . Now that you know that mobile betting is worth more than others, it’s time to tweak your strategy to encourage more activity on that channel and reap the rewards. Takeaway #3: live bets are worth more.

Gamification 52

Gamification Infographics Touchpoint Strategy 52

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. You are aware that technology will be critical in 2022 and beyond for the industry. Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52