CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. A/B testing can be a game-changer here, allowing businesses to discern the most effective pricing strategies.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).

System 52

System Hospitality Healthcare Gamification 52

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.

Gamification 105

Gamification How To Call Recording Analytics 105

CSM Magazine

AUGUST 8, 2023

Involve: in their elevated role of brand guardians, agent opinions really matter so involve them in your customer service strategy or new technology investments. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? So, in these tough economic times, what are the best strategies to provide fantastic experiences? Top 5 Money-Saving CX Strategies Whichever direction you take, focus on making your customers feel valued.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. You might be concerned about missing opportunities to connect with your team and build relationships, both as a group and individually.

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Look no further!

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. With an omnichannel strategy, you’ll guide your center through the maze with finesse. Embrace an omnichannel approach.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. Connection through tools like Slack. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

COPC

JANUARY 15, 2024

The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.   Engage Your New Hires  Low engagement and poor connection contribute significantly to staff turnover in the first 90 days, impacting productivity and the customer experience.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

SurveySparrow

DECEMBER 15, 2021

So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. Top 12 Integrations in Salesforce in 2022. Zapier is an automation platform that connects to 3,000+ apps – a must-have tool when Salesforce doesn’t offer what you need right out of the box. SurveySparrow. Breadwinner.

Gamification 52

Gamification CRM Training Financial 52

Playvox

MAY 2, 2023

Contact center agents in our 2022 study ranked it as their top motivational factor at work — and more than half (56%) said they’d think about leaving their jobs if they couldn’t work remotely. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. About: Social networking sites are designed to connect people in a shared online space. This plays into the idea of “fear of missing out” (FOMO), which can be an effective marketing strategy to make your followers jump on your products at the first available moment.

Social Media 98

Social Media Brands Video Entertainment 98

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Gamification in remote workforce training is one approach. Another 40% have no plans to return their workforce to.

Contact Center 77

Contact Center Training Gamification eBook 77

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. This is to further realign their strategies to remain relevant. The strategy is to move up the value chain to meet the changing global demands. Gamification. To become more digitized, more connected, and smart business. Preventive Health. 3D animation.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. You are aware that technology will be critical in 2022 and beyond for the industry. Many contact center personnel have heard of the omnichannel strategy and have a basic idea of what it entails in practice.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Lithium

JUNE 7, 2022

As one of the fastest-growing channels, TikTok is becoming integral for marketers’ digital strategy, which is why becoming an official partner was an easy decision,” said Jack Blaha, CEO at Khoros. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources.

Self Service 10

Self Service Social Media Roadmap Gamification 10