ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

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Industry Chief Customer Officer Leadership Software 52

Experience Investigators by 360Connext

JUNE 13, 2023

Do you have a Chief Customer Officer? Where this vital function should sit in their organizational structures is the lingering question of customer experience management. This reflects a dedicated commitment to the customer experience, and it can be a powerful statement to both customers and employees.

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Customer Experience Chief Customer Officer Culture Customer Centricity 162

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software 52

Software Chief Customer Officer Touchpoint Customer Success 52

Gainsight

APRIL 21, 2022

As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not. In a recent MIT Review article and Business Lab podcast, it was proudly announced that “A customer-centric approach is key in a post-pandemic world.”

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Resources Customer Success Chief Customer Officer eBook 52

ShepHyken

FEBRUARY 28, 2023

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you? If you think your customers trust you, that’s a 100% score. That’s a 57% gap!

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Chief Customer Officer Effort Score Policies Customer Service Training 124

CustomerSuccessBox

AUGUST 16, 2022

If you wish to explore the world of customer success content with the help of podcasts, the following are a few of the most loved Customer Success podcasts of 2022 that you must check out. rightfully makes it to the top of the list as it is one of the longest-running Customer Success podcasts of all time.

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Customer Success Chief Customer Officer B2B Leadership 52

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

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Chief Customer Officer Innovation Connections Leadership 52

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority. Bill asked.

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Customer Success Metrics Customers Trends 97

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth. According to the Index, companies spend anywhere from 3% to 20% of revenue on customer success. versus $0.63

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Trends Net Promoter Score NPS Return on Investment 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”? The philosophy of customer success has changed how CEOs think of their customers and business. Customer rating: 4.6

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Customer Success Management Handbook Chief Customer Officer 52

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

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Software Trends Self Service B2B 40

TechSee

MARCH 7, 2023

Kate Johnson, President & CEO, Lumen Technologies – Kate has a proven track record of driving business and digital transformation success at the world’s top Fortune 100 technology companies. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven.

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Contact Center Leadership Hospitality Chief Customer Officer 207

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Aaron Thompson. Jeff Breunsbach. Maranda Ann Dziekonski.

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Customer Success Consulting Chief Customer Officer B2B 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. You’ll also be able to grab the full report in early November 2022.

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Customer Success Chief Customer Officer Leadership Study 52

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. Joel Passen , co-founder, Sturdy.

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Trends Customer Success Chief Customer Officer Customer Journeys 98

ClearAction

APRIL 13, 2023

Marketing and Sales earnestly establish value propositions: what your brand promises customers will receive and what they’ll pay (money, time, etc.). You’re dependent on the rest of your company to deliver your brand promise. Championing brand integrity is the ideal purpose of Chief Customer Officers.

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Brands Chief Customer Officer Guidelines Loyalty Programs 62

Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . But the companies that are prepared to weather any market conditions are the ones poised to become unstoppable. Chief financial officers should consider moving from an annual budget to monthly forecasting .

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Customer Success Chief Customer Officer Effort Score eBook 52

Gainsight

OCTOBER 17, 2022

For those of us in the SaaS space, 2022 has certainly been one of those tough times. In this difficult environment, SaaS leaders are looking for strategies to help their companies ride out the storm—and emerge stronger once the storm has passed. How Customer Success Can Help Saas Companies Improve Their NRR.

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Chief Customer Officer Customer Centricity eBook Customer Success 59

Education Services Group

FEBRUARY 16, 2022

Raise your hand if you’ve ever read a job description like this: We’re hiring a Chief Customer Officer! We’re seeking a dynamic individual who can help our company move to the next level. If this piques your interest, you must know and be excited by the following in order to be successful in the role.

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Chief Customer Officer Customer Journeys Customer Centricity Social Media 52

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

West Monroe

NOVEMBER 7, 2021

The increasing shift to software-as-a-service (SaaS) models continue in the enterprise technology world as companies race to meet market and investor demands. Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders.

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Chief Customer Officer Customer Experience Touchpoint Software 52

Gainsight

MAY 3, 2023

While we can’t let the cat out of the bag yet, here’s a sneak peek at our Digital Customer Success content and the experts we’re FIRED UP to see take the stage at Pulse. The integration between Connect Success and Gainsight allows our CSMs to monitor, track, and assist, ensuring customers progress on their journey.”

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Chief Customer Officer Self Service Conference Customer Success 52

Gainsight

APRIL 21, 2022

Consequently, companies were looking for any way to control financial instability, especially the loss of customers. Customer success! According to the 2020 Forrester report, The Business Case For Customer Success Management, customer success plays a critical role in retaining customers. Retention and More.

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Trends Chief Customer Officer ROI Customer Success 52

Gainsight

AUGUST 30, 2022

SaaS CEOs have spoken , and Net Revenue Retention is the way to maintain growth in a SaaS company long term. And it doesn’t stop with Pulse – we have a webinar series presented by our Chief Customer Officer, Kellie Capote, to continue sharing learning and actionable takeaways even after Pulse. . My Mom is Unstoppable.

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Conference Chief Customer Officer Fashion Leadership 52

BlueOcean

JANUARY 9, 2018

With the help of big data analysis, AI tools can personalize every call, email, live chat, social response, and conversation based on the customer’s prior interactions, preferences, transactions, purchases, browsing habits, and more. The Evolution of Self-Serve Customer Service. Related Articles.

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Omni-Channel Customer Care Contact Center Case Study 191

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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Customer Success Chief Customer Officer B2B Leadership 23

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

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Customer Success Industry Trends Chief Customer Officer 52

Gainsight

SEPTEMBER 15, 2022

Data provides the trigger for your Customer Success organization to execute on those opportunity. Recently, Gainsight’s Chief Customer Officer Kellie Capote was a guest on the “ Metrics That Measure Up” podcast, hosted by Ray Rike, founder and CEO of RevOps Squared. What the research reveals .

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Chief Customer Officer Metrics Customer Success Roadmap 52

Totango

OCTOBER 25, 2022

Effective CS management is critical for building strong relationships with your customers by delivering outcomes that make them want to continue purchasing your products. In this way, achieving your customers’ success is the key to realizing your company’s success. What Is Customer Success Team Structure?

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Customer Success Chief Customer Officer Customer Centricity Sales 94

West Monroe

NOVEMBER 7, 2021

The increasing shift to software-as-a-service (SaaS) models continue in the enterprise technology world as companies race to meet market and investor demands. Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders.

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Chief Customer Officer Customer Experience Touchpoint Software 40

Gainsight

FEBRUARY 18, 2022

This surge in job transition has some companies prepared for up to a 40% change in staff. With so much emphasis on employee change, organizations and businesses, especially tech and customer success, are scrambling to find CSMs, grow them, and keep them on their teams. UiPath began to help customers scale through the use of automation.

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Customer Success Chief Customer Officer Customer Centricity Healthcare 97

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

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Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner.

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Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

ShepHyken

JULY 25, 2022

3 Ways Companies Make Work Purposeful by Michael Mankins, Eric Garton, and Dan Schwartz. Harvard Business Review) In the aftermath of Covid-19, many companies have boosted pay, and offered greater flexibility in order to recruit and retain the best people. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Customer Service Chief Customer Officer Automotive Retail 14

Gainsight

JUNE 23, 2022

Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud Index is down nearly 40 percent from its peak. Since SaaS companies grew a lot during that time frame, this means multiples are down even more. And they are also staring at companies that need to raise money soon, with no path in sight.

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Self Service Financial Chief Customer Officer Sales 52

Gainsight

APRIL 27, 2022

Every company claims, “you’ll never work somewhere like here” and, “we have the best company Values.”. Departing Gainsters: “What’s special about this company that we should always hold onto?” . Normal and rational people launch companies to build a new product to serve an existing need. I love talking to people.

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SmartKarrot

MARCH 10, 2022

Today there is a need for digital adoption by CIOs in B2B SaaS companies. . The role has evolved to accommodate the unanimous increasing influence of customer experience. Let us learn how the role of the CIO has grown to implement customer experience initiatives in the company.

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Customer Experience Net Promoter Score B2B Chief Customer Officer 11