Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. We design + build customer-centric business models and experiences to create transformative relationships between businesses and the people they serve.

Technology 52

Technology Marketing ROI Customer Centricity 52

CX University

FEBRUARY 1, 2023

Since we’ve begun reporting our NPS, we’ve seen an increase in our score: +77 in 2020, +81 in 2021, +84 in 2022, and now we proudly announce our score is +88. We’ve helped XX professionals earn their Customer Experience Specialist (CXS) certification. Great customer experience. I learned a lot in this course.

NPS 59

NPS Net Promoter Score Entertainment Comparison 59

SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

Chatbots 52

Chatbots Social Media Survey System 52

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

JULY 7, 2021

Little did we know then how Geoffrey Moore and Nick Mehta, who opened Pulse with an incredible keynote that introduced “The Three ‘R’s’ of Customer Success: Retention, Renewals, and References,” would be at the forefront of one of the fastest-growing categories, conferences, communities, and companies in the world over the next decade.

Social Media 45

Social Media Conference NPS Customer Success 45

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? This includes lifting the value of frequent customers, capturing more share-of-wallet from less frequent customers, and engaging with new customers at low acquisition cost so your company can flourish.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

CSM Practice

DECEMBER 29, 2020

Irit Eizips: (01:16) If you look at the industries and all the businesses dealing with customers, everybody is affected very differently. Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers. And of course, in that regard, we’re golden.

How To 98

How To Customers Communication Customer Success 98

Gainsight

JUNE 22, 2021

It’s THE must-attend event for anybody interested in creating customer-centric experiences that drive business growth. Whether you’re in customer success, product, or an executive, you’ll find content and a strong community at Pulse. Using Gainsight PX one last time, we made a quick plug for Pulse 2022.

Engagement 52

Engagement Video Survey Feedback 52

ECXO

SEPTEMBER 19, 2023

Everybody in your organisation needs to have a clear line of sight from themselves, and the work they do, to your customer. In customer-centric companies everybody is guided by a single coherent CX vision that helps them achieve greatness. Clarity on the customer experience you plan to deliver, is critical.

Management 52

Management Culture Innovation Feedback 52

BirdEye

MAY 17, 2023

Adidas’ simple mission statement has carried it from revolutionary football boots in 1949 to a multi-billion dollar corporation in 2021. Amazon Mission statement: “To be Earth’s most customer-centric company.” The eCommerce platform continues to be innovative in connecting buyers and sellers in a customer-centric way.

Examples 98

Examples Innovation Sports Social Media 98

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Customer centricity and the expanded healthcare value chain.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Virtual consultation rates quadrupled in 2021 , effectively experiencing 10 years’ worth of growth in less than 18 months.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Customer centricity and the expanded healthcare value chain.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40