Lumoa
JULY 21, 2022
In total, telecom providers’ revenues shrank by 2% in 2020, whereas the economic area’s gross domestic product declined by almost 8% during the same period. . During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. Selection of Service and Technologies.
Uniphore
JANUARY 24, 2022
In fact, 91 percent said they were likely to quit‡ in a recent survey, with nearly half citing stress and inadequate training. A 50% decrease in after call work effort for a major European telecommunications provider. Call Centre Helper Fall 2020 Survey ‡Enghouse Interactive 2020 Survey. The list goes on….
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Helen Dewdney
JULY 7, 2021
The Institute surveyed 10,000 people. The report said that the sectors with the biggest issues were transport, local public services – such as GP surgeries, councils and police services, and telecommunications. points higher than in July 2020. The report includes details of another survey which ran alongside the UKCSI.
C Space
OCTOBER 2, 2020
The Brand Move Roundup – October 2, 2020. Enough is enough, it’s 2020,” said Danela Žagar, global brand manager for Intimina. Nearly half of Americans surveyed said they support brands making donations to political organisations. In early March we began reporting daily on how brands were dealing with Covid-19.
CSM Magazine
MAY 3, 2023
Zenarate , the leading AI Simulation Training solution for contact centers, today announced the CX Agents: A Survey of CX Leaders Regarding Their Most Valuable Asset report. In 2020, remote work accelerated. Survey findings revealed that 62% of respondents follow a hybrid work model. Smaller contact centers.
TechSee
OCTOBER 31, 2018
This growth is expected to continue, with Technavio predicting that the global telecom IoT market will post an impressive CAGR of more than 42% by 2020. The driver for this growth? Artificial intelligence (AI). Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.
TechSee
FEBRUARY 21, 2022
In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. 80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. There is a good reason for their optimism.
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