How Do You Solve 2020’s Most Common CX Problems? Start Here.
Experience Investigators by 360Connext
JANUARY 28, 2020
According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. If Net Promoter Score (NPS) is your metric, then get to know where you stand and where you’ve been. Of course, it’s not just one metric. Image credit: Forrester. Just starting out?
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