Confirmit

JULY 29, 2020

What about the people, who in most cases, are more critical than the technology itself? In my attempts to be impartial, I’d say that with so many changes going on, there probably aren’t any truly bad decisions to be made when it comes to choosing a technology partner for insights at the moment. People, and maybe gin.

Roadmap 59

Roadmap Infographics Course CRM 59

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements in technology, approaches and methodologies along the way. Voice of the Customer Voice of the Employee Company. Not least, its name!

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Qualtrics

FEBRUARY 17, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your XM program to new heights in 2020. Get hands on with the technology. Customer Experience - 14:00 // Thurs, March 12. What’s new in XM.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Customer Experience - 14:00 // Thurs, March 12. Jump straight to: Morning mainstage inspiration.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

FEBRUARY 17, 2020

As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. Get hands on with the technology. Customer Experience - 14:00 // Thurs, March 12. World-class thought leadership. Register Now.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Customer Experience - 14:00 // Thurs, March 12. Jump straight to: Morning mainstage inspiration.

Government 29

Government Leadership Roadmap Culture 29

Confirmit

SEPTEMBER 29, 2020

Confirmit’s can-do attitude coupled with a powerhouse technology solution that can easily grow with you, means that we can help you achieve your goals. Further, we are constantly investing in making our technology better and helping our clients achieve success.

ROI 52

ROI Software Customer Voice Financial 52

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Staci Satterwhite, Chief Customer Officer, Khoros. Charlie Harvey, Vice President of International Customer Success, Zappi. Follow Phillip on LinkedIn. .

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Interactions

JANUARY 7, 2021

There is no doubt that technology, especially AI, stood out as the MVP for many businesses during 2020. L imited human-to-human contact and skyrocketing consumer demands highlighted the urgency and necessity of technology to streamline operations, especially the ability for businesses and consumers to communicate.

Customer Experience 62

Customer Experience Customer Journeys Self Service Video 62

Confirmit

JANUARY 2, 2019

The ability to deploy technology to manage many of the day-to-day functions of MR provides a huge opportunity for MR businesses to establish themselves as true partners to their clients. I fully expect that the market landscape will continue to evolve rapidly throughout 2019 and into 2020. Well, there’s a similar theme there too.

Course 64

Course Customer Voice Industry Survey 64

Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. Obviously this is in part down to our technology. The technology isn’t everything though.

Report 52

Report Customer Voice Consulting Technology 52

CSM Magazine

AUGUST 4, 2021

The 2020 Olympics are finally here (and a year behind schedule at that!). With new technology constantly being introduced and customer expectations rapidly changing, it can be a challenge to keep up and ensure expectations are being met.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Confirmit

MARCH 19, 2020

According to LinkedIn, “remote working” has tripled in searches since January 2020. Up your technology game. Ensure you’re using technology to create an interaction and avoid loneliness. Voice of the Customer Voice of the Employee Market Research Company. Pick up the phone.

Conference 52

Conference Video Customer Voice Tips 52

Daniel Group

APRIL 5, 2023

I think we all committed and we said, “Hey, this is the right thing to do” in early 2020, and then this thing called a pandemic and COVID started in March. And I think a couple of things too, we learned in all that was some of the dealers listening to the actual interview and hearing things in the customer voice.

Interaction 98

Interaction Voice of Customer Effort Score Financial 98

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want you to know them. Read the full answers of the experts below.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Travel: 16%. Education: 14%.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

West Monroe

FEBRUARY 8, 2019

Some economists and business leaders have predicted a recession in the near future, but possibly not until 2020. Trend #4: Consolidating of, investing in, and integrating of “CX Tech” and other various Voice of the Customer (VoC) and Experience Management (XM) platforms. 2019: The “Show Me” Year.

Trends 45

Trends Self Service Employee Experience Metrics 45

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. How do I cancel?"

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable. How do I cancel?"

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160