Confirmit

MARCH 16, 2020

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you!

Employee Experience 52

Employee Experience ROI Customer Voice Feedback 52

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements in technology, approaches and methodologies along the way. Voice of the Customer Voice of the Employee Company. Not least, its name!

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Travel: 16%. Education: 14%.

Customer Service 212

Customer Service Self Service Chatbots Healthcare 212

West Monroe

FEBRUARY 8, 2019

CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard). Some economists and business leaders have predicted a recession in the near future, but possibly not until 2020.

Trends 45

Trends Self Service Employee Experience Metrics 45

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. What’s new in XM.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Get hands on with the technology.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29