CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? Customer Relationship Management Conference (CRMC) 2019. MarTech East – The Marketing Technology Conference. Technology & Services World. The Customer Service Summit. January 2020 CX Events and Conferences.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management Customer Relationship Management CRM Fashion 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

CSM Magazine

FEBRUARY 7, 2024

With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking. “For the first time JBC has company-wide visibility, in real-time, of the service operations,” says Sonny Barnes, JBC’s General Manager.

Industry 52

Industry Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

Omni-Channel 40

Omni-Channel Loyalty Touchpoint Retail 40

LoyaltyPlus

APRIL 14, 2020

Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.

Omni-Channel 52

Omni-Channel Loyalty Touchpoint Retail 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. For more information please visit www.bigchange.com.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JULY 5, 2022

to £152.5m (2020: £99.8m) while gross profit jumped 43% to £54.5m. The Group’s annuity services revenue – linked to its managed services, support, technology services and its own IP – also saw a healthy increase of 41% to £96.3m (2020: £68.5m).

Groups 59

Groups Financial Customer Relationship Management Customer relationships 59

CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. For more information please visit www.bigchange.com.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JUNE 9, 2023

Using the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , ASE Autogate can now plan routine maintenance and service appointments up to a year in advance.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups 52

Groups Management Customer Relationship Management CRM 52

ShepHyken

JANUARY 6, 2021

They tolerate fewer customer service failures and demand better because they know it’s possible. Customers are becoming impatient. Consider the result of the more than 1,000 consumers we surveyed for our 2020 Achieving Customer Amazement Survey. of them are willing to leave because of bad customer service.

Self Service 169

Self Service Chatbots Customer Relationship Management Customer Service Training 169

CSM Magazine

JULY 6, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

Lumoa

FEBRUARY 14, 2024

When you require extra effort from your customers, you risk turning them off the experience. In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CSM Magazine

JANUARY 10, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

APRIL 14, 2023

CDC Draincare has expanded significantly since introducing new technology from BigChange that wirelessly connects field service engineers to a centralised management system. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Wireless 52

Wireless Customer Relationship Management CRM System 52

CSM Magazine

MARCH 22, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

MARCH 8, 2023

From real-time tracking to financial management, vehicle checks to dynamic communications, BigChange supports all aspects of the business giving us complete visibility and the capacity to capture, record and share time and business critical information.” For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

MARCH 1, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. For more information please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM Financial Innovation 52

Kayako

SEPTEMBER 23, 2022

The customer relationship management space is buzzing with tips about providing a unified customer experience, but what exactly does that mean in the context of customer experience management (CXM)? Source: McKinsey blog Service industries can fuel growth by making digital customer experiences a priority.,

Customer Journeys 156

Customer Journeys Customer Experience Touchpoint Social Media 156

CSM Magazine

FEBRUARY 11, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52