Live Chat Benchmark Data 2020
Comm100
JANUARY 7, 2020
Smart businesses recognize that customers gravitate to organizations that put effort into meeting, or even exceeding, their expectations. We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. On average, 74.5% The AI revolution is here.
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