2020 Brands Omni-Channel User Experience 
CSM Magazine
DECEMBER 5, 2019
Philip Say, VP of Innovation Product Management, Sutherland Labs shares his CX Predictions for 2020. AI unlocks intelligent experiences in customer support. This shift will allow brands to resolve issues and find answers much more quickly, unlocking a new level of more intuitive, intelligent customer experiences.
TechSee
APRIL 28, 2020
On the other, they have to find ways to tailor them to get the best out of each platform, without compromising on their messaging or brand values. The buzz around the concept has been building over the past few months, as companies embrace the possibilities of offering unified experiences. Omnichannel Strategy is Out.
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BlueOcean
DECEMBER 20, 2017
Will your agents get to work for great brands doing work that goes beyond mere transactional support or are you only offering soul-sucking work that a robot could do? Intuit recently published a study predicting that 40% of the workforce will be engaged as independent contractors by 2020.
Kustomer
MAY 13, 2020
In 2020, it’s all about enhancing the digital customer experience. However, we can help you navigate through the trenches and understand the ones that matter most in 2020. More speakers at the event detailed how they refer to their customer service employees as something more encouraging, such as “brand ambassador.”
GlowTouch
DECEMBER 10, 2020
This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. Service today is a crucial point of differentiation.
GlowTouch
OCTOBER 16, 2020
As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Chat support also enables companies to automate services and provide a more guided user experience. Tonya Morgan.
Answer Dash
MAY 7, 2018
In fact, “70% of app users preferred added functionality over “look and feel” of the app, and 61% of customers said they were more likely to buy from companies delivering custom content.” “79% 79% of consumers want brands to demonstrate they care before considering a purchase,” ( Wunderman ). Learn more at www.answerdash.com.
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