C Space

APRIL 15, 2020

The Brand Move Roundup – April 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Scardellette, Vice President, Cigna Dental & Vision.

Brands 52

Brands Hospitality Social Media e-support 52

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Animal Crossing gives players a near-infinite level of customization.

Brands 52

Brands Fashion Advertising e-support 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Transportation Advertising e-support 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Instead, the brand will show “seasonless” collections twice a year.

Brands 52

Brands Fashion Travel Course 52

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. They built their business to connect with customers at scale.

Customer Experience 98

Customer Experience Self Service e-support CRM 98

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Hospitality Healthcare Banking 52

C Space

SEPTEMBER 2, 2020

The Brand Move Roundup – September 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. We’re thrilled to increase access to grocery delivery.

Brands 40

Brands Airlines Policies Travel 40

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. supporters said.

Brands 40

Brands Travel Airlines Policies 40

C Space

MARCH 26, 2020

The Brand Move Roundup – March 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality e-support Healthcare 40

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. yuan ($21).

Brands 40

Brands Ecommerce Travel Sports 40

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality Hotels e-support 40

SurveySparrow

MAY 23, 2021

As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers.

Self Service 59

Self Service Customer Experience e-support Apparel 59

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . The growing expectations are inclusive of: 24*7 support. Boosts Customer Service & Loyalty. Quick response.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Magellan Solutions

SEPTEMBER 9, 2020

This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. According to Forrester , more than 41% of customers expect live chat on websites. Key Live Chat Statistics 2020 .

Trends 52

Trends B2C e-support Customer Satisfaction 52

Kustomer

JUNE 8, 2021

The world is rapidly changing and that’s good news for businesses in the e-commerce space. This means it’s more crucial than ever to focus on the e-commerce customer service experience. retailers alone in Q2 of 2020 was 44% higher than the same period in 2019. What Is E-Commerce Customer Service?

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

C Space

MARCH 17, 2020

The Brand Move Roundup – March 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. It’s a fast-moving situation, but we’ve pulled together another of our regular, up-to-date snapshots of how brands are responding to the crisis. Chris Nurko.

Brands 40

Brands Travel Hotels e-support 40

CSM Magazine

DECEMBER 2, 2020

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything.

Self Service 72

Self Service Analytics e-support Competitive Advantage 72

Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience. Customers found themselves caught in the quagmire of a disjointed communication system.

Customer Experience 59

Customer Experience Customer Service Chatbots e-support 59

Kustomer

JANUARY 16, 2020

NRF’s Big Show has just wrapped up, and after three days packed to the brim with insights from leading retailers, one thing is clear: a focus on the customer is essential in today’s competitive retail market. Read on to learn the top three trends we saw at NRF 2020. Customers Take Center Stage.

Trends 52

Trends Retail e-support Connections 52

Kustomer

SEPTEMBER 18, 2020

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. They built their business to connect with customers at scale.

Customer Experience 52

Customer Experience Self Service e-support CRM 52

Kustomer

JANUARY 11, 2022

Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.

e-support 105

e-support Effort Score Retail Analytics 105

SurveySensum

NOVEMBER 23, 2023

This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

Customer Experience 52

Customer Experience e-support Strategy Customer Expectations 52

CSM Magazine

MARCH 14, 2024

A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement.

Management 52

Management CRM e-support Customer Relationship Management 52

Talkdesk

NOVEMBER 16, 2020

2020 has been an extraordinary year for brands and retailers. COVID-19 has accelerated the channel shift from in-store purchases to e-commerce, leading many companies to rapidly adopt and upgrade their digital capabilities, while others were ill-prepared. But 2020 is no ordinary year. So what’s the issue?

Call Center 105

Call Center Self Service e-support How To 105

Solvvy

JUNE 22, 2022

You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. What is Conversational AI?

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. Brands must stay on top of CX trends. AI re-imagines customer experiences and end-to-end customer journeys.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Kustomer

DECEMBER 20, 2019

It has been an exciting year, with much growth and development not only for Kustomer, but for the customer service space as a whole. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Here is how customer service has changed as a result. The Changing Face of the Support Agent.

e-support 93

e-support Omni-Channel Case Study Comparison 93

Kustomer

JUNE 12, 2020

Here we are in 2020, a decade full of opportunities and challenges no one could have conceived only a few short months ago. Our families need us, our friends need us, our countries need us, and hidden amongst these needs is an implicit truth more important now than ever: our customers need us. have been stripped down significantly.

Customer Experience 59

Customer Experience Multi-Channel e-support Self Service 59

Kustomer

JANUARY 6, 2021

And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. According to recent Kustomer research, chat is the second most popular channel for consumers, and among the top three cheapest for brands to manage. Have a good story to share?

Multi-Channel 98

Multi-Channel e-support Fashion Retail 98

Kustomer

JUNE 30, 2022

As the modern retail experience has shifted in recent years, so have the expectations of the modern consumer. Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support?

Examples 95

Examples Self Service e-support Chatbots 95

ShepHyken

JANUARY 8, 2021

H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. In 2020, that customer-centric approach is more vital than ever.

e-support 138

e-support Omni-Channel Competitive Advantage Customer Centricity 138

CSM Magazine

JUNE 16, 2021

Gone are the days where high-quality customer experience (CX) was the exclusive purview of B2C. In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C. An alternative exists.

Brands 52

Brands B2C Self Service e-support 52

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. The recommended strategy adopted by leading e-Commerce brands is to be proactive and personal with your customer experience. Tip #1: Keep It Conversational.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Comm100

JULY 20, 2021

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with. Nowadays, though, a good customer service experience can be the deciding factor between two competing brands.

Chatbots 146

Chatbots Customer Service e-support Customers 146

Team Support

OCTOBER 26, 2020

Customer service can effectively make or break your business in the eyes of customers. According to Small Biz Genius , 95% of customers indicated that customer service is a decisive factor in their brand loyalty. This makes active listening an essential soft skill in your customer service team.

Customer Service 98

Customer Service e-support Ecommerce B2B 98

Kustomer

JANUARY 7, 2022

While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022.

Self Service 98

Self Service Social Media How To Chatbots 98

Kustomer

JANUARY 11, 2022

With the growth of e-commerce, businesses can now sell in a global marketplace. In fact, more than two billion people bought online in 2020, with worldwide e-commerce sales exceeding $4.2 Of course, one potential barrier to operating in a global marketplace is the fact your customers could be in any timezone.

Customer Service 98

Customer Service e-support Self Service Customer Retention 98