ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

Customer Success 73

Customer Success B2B Tips Consulting 73

ChurnZero

AUGUST 30, 2019

Top 10 Customer Success Takeaways from SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. SaaStr (@saastr) August 29, 2019. Bill Cushard (@billcush) August 29, 2019. . Respect Your Customer. Q&A happening now!

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. It’s also a great opportunity to meet and network with peers within the Customer Success community. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

ChurnZero

APRIL 5, 2019

This week , we hosted a RYG Leadership Hour in Atlanta. RYG, which stands for red, yellow, green, (health scores) is all about your customers a nd their success. Wondering how to take your red and yellow customers and transform them into your biggest cheerleaders? Hiring and Scaling a Customer Success Team.

Tips 40

Tips Customer Success Customer Centricity Leadership 40

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Rather, the CS team is equally important to the success of a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Read Customer Success Stories See what more of our customers have to say.

Transportation 52

Transportation Apparel Sports Ecommerce 52

ChurnZero

OCTOBER 4, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today we are showcasing – Sam Schneider, the VP of Client Success at Bloomfire. A: It’s ok to say no.

Customer Success 40

Customer Success Self Service Effort Score Customers 40

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

NPS 54

NPS Connections Customer Centricity Customer Success 54

Totango

FEBRUARY 22, 2019

Last year, we experienced record business growth—we more than doubled our revenue and customer base, tripled our engineering and support staff, introduced Totango Spark , a next generation flagship customer success solution, and announced a go-to-market partnership with SAP among many other exciting milestones.

Industry 51

Industry Leadership Financial Customer Centricity 51

Totango

MAY 30, 2019

Totango was honored for its leadership and innovation as the leading enterprise customer success platform. Totango was also selected as a finalist for the 2019 SIIA CODiE awards. Winners for the 2019 SIIA CODiE awards will be announced in June. AI and automation tools are very powerful.”

Leadership 13

Leadership Innovation Customer Success Technology 13

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . Customer Success operations planning. Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps. Antoinette Abboud, Director of Customer Success, Levelset.

Customer Success 40

Customer Success How To Chief Customer Officer Sports 40

RapportBoost

JANUARY 7, 2019

I’m honored to be included with such a prestigious group of talented customer-centric professionals,” said Ms. We are proud of the leadership Dani brings to the team and the industry,” adds Dr.

Average Handle Time 40

Average Handle Time Contact Center Social Media Customer Centricity 40

ChurnZero

JUNE 21, 2019

Yet the amount of focus that leadership places on new business revenue is disproportionate to the amount of focus placed on existing customer revenue. In the webcast we discussed how to measure and monitor revenue across the entire customer lifecycle. A: I talk about random acts of Customer Success often.

Company 73

Company How To Measurement Customer Success 73

Gainsight

MAY 7, 2019

Meet some of these stellar human beings in person at Pulse 2019. Catch this Product influencer at Pulse 2019! Catch this Product influencer at Pulse 2019! In 2017, Eriksson co-authored the best-selling book, “ Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams.”.

Industry 49

Industry Conference Consulting Software 49

Gainsight

MARCH 29, 2019

I don’t claim that the techniques we’re inventing and honing in the Customer Success Movement are on the same scale of significance as calculus or the laws of thermodynamics, but I do believe what we’re creating together is significant in its own way. Successfully charging for customer success.

Metrics 55

Metrics Customer Success eBook Innovation 55

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Fun fact: it was a Business Book Awards 2019 Finalist.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

OCTOBER 22, 2018

First, why not take a look at this video—you can hear from both companies’ leadership in their own words why they made this decision and what it could mean for you. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Analytics Customer Success Financial 40

Help Scout

DECEMBER 26, 2018

In this post, our Support-Driven Growth Lead, Mo McKibbon, explains how rather than a euphemism for customer success, Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver. We’re looking forward to exploring the concept further in 2019.

Sales 40

Sales Interaction Customer Centricity Leadership 40

West Monroe

JUNE 27, 2019

Attending the Gainsight Pulse 2019 conference was a clarifying moment for anyone uncertain if the customer success mandate has reached maturity. Finding the Right Organizational and Responsibility Alignment Between Sales, Customer Success, and Renewals.

Customer Success 40

Customer Success ROI Conference Customer Centricity 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. 2019 was a banner year for Pulse.

Social Media 45

Social Media Conference NPS Customer Success 45

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. If you are a ChurnZero customer, there will also be a half-day customer-only training / event the day before on October 7, 2020. How are we doing this conference?

Conference 17

Conference Chief Customer Officer NPS Customer Success 17

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Now more than ever Customer Success is essential to the long-term success of your entire organization. Now more than ever Customer Success is essential to the long-term success of your entire organization. Your CRM is Not Enough!

CRM 63

CRM Customer Success e-support Chief Customer Officer 63

ClientSuccess

NOVEMBER 14, 2019

Many customer success conferences take place annually around the world. With many influencers and industry experts in a single place, they can offer the perfect time to pick the brains of those you look to for inspiration in your customer success strategies. Customer SuccessCon. November 18, 2019.

Conference 40

Conference Customer Success Hotels Innovation 40

Gainsight

MAY 20, 2020

Nominated by: Edgar Ramirez Vilchez, Director of CS Ops and Wendy Erdely, Director, Client Success . Their motivation and dedication to Customer Success is extraordinary and their ability to change the game in just a few short years is nothing less than inspiring. Nominated by: Ethan Douglas, Director of Customer Success.

Leadership 98

Leadership Customer Success Groups Management 98

Gainsight

JUNE 10, 2021

It’s a symbol that people are focused on learning more about customer success. They helped their business and customers not only remain stable, but also thrive during the challenging COVID-19 pandemic economy. . Nominated by Pam, Sutela, Customer Success Operations Manager, Sonotype, Inc.

Software 52

Software Customer Success NPS Leadership 52

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. As the leaders of Customer Success and Product Experience, we at Gainsight feel an obligation to the executives, customers, and the industry as a whole.

Leadership 59

Leadership Groups Customer Success Hotels 59

SmartKarrot

DECEMBER 14, 2021

In 2020, start-ups in India raised a total of $10 billion in VC funding, a historic high barring 2019 when this number reached $11.1 An organization’s leadership can play a massive role here, bringing the following qualities: High EQ — Understands the more significant, intangible impact of decisions.

e-support 10

e-support Leadership Customer Success ROI 10

Gainsight

APRIL 29, 2019

I sat down with her at INDUSTRY EUROPE ‘19 to learn how all of us in product management can be more customer-centric. Q: In what ways can Product teams use support from other teams, like Customer Success (CS)? Another incredibly learning opportunity is Pulse 2019. 3 takeaways for escaping the build trap.

Roadmap 14

Roadmap Sales Conference Meeting 14