BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Support is great.

Company 109

Company Management Social Media How To 109

NetBase

APRIL 25, 2019

Spring is a great time to perform a social media audit , to check in and ensure your brand goals are on track for the next quarter – headed towards back-to-school campaigns and ultimately the holiday season. Which tools are best for assessing your social performance? Why perform a social audit? How Do You Measure Up? –

Social Media 66

Social Media Tools Multi-Channel Analytics 66

Upstream Works

DECEMBER 11, 2018

However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. Dedicated Desktop and Customer Journey Management. Analytics and Data Management. AI, Bots & RPA.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. The tracking spanned October 1st, 2018–October 1st, 2019, and results were in English only.

Social Media 52

Social Media Report Consumers Industry 52

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1.

Social Media 52

Social Media Tools Analysis Analytics 52

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Social Analytics Tools Are evolving along with consumers.

Social Media 76

Social Media Tools Analysis Analytics 76

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. The tracking spanned October 1st, 2018–October 1st, 2019, and results were in English only.

Social Media 52

Social Media Report Consumers Industry 52

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

NetBase

FEBRUARY 15, 2019

As we prep for Q2 of 2019, brands should consider performing a social media audit – especially if they haven’t done one recently. Before we get to the list – be sure to note: The social analytics tools that got the job done in 2010 would only give you a fraction of the data intelligence brands rely on now.

Social Media 60

Social Media Analytics Analysis Tools 60

Kitewheel

AUGUST 10, 2020

The rise of social media has opened up a powerful channel for companies to engage with customers. The data that customers provide and generate on social media is plentiful and rich but it can be difficult to know which strategies to use in the social media space. The Benefits of Paid Social Media.

Social Media 52

Social Media Customer Journeys Advertising Brands 52

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. That’s simply too much time and a large portion of the blame lies with poor knowledge base management. See where your contact center makes its mark or could use a little improvement.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. And what better way of doing this than exploring the 2019-20 Contact Babel UK Contact Centre Decision-Makers’ Guide , sponsored by Enghouse Interactive.

Self Service 75

Self Service Customer Service Social Media NPS 75

NetBase

DECEMBER 7, 2018

At last month’s Social Media Week London event, marketing agility was the topic of a panel moderated by NetBase VP EMEA, Michael (MJ) Paradiso. Thomas Curwen , Global Analytics Manager, Huawei. Charlie Marples , Social Media Insights Manager, Lloyds Banking Group.

Social Media 56

Social Media Banking Groups Analytics 56

NetBase

JULY 24, 2019

? ?. Updated July 2019. Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Image analytics – You can’t compete effectively if you don’t have the full story. SOCIAL MEDIA METRIC TRACKERS. DATA EXTRACTORS.

Social Media 78

Social Media Analysis Tools Effort Score 78

CSM Magazine

JUNE 11, 2019

Social media is ingrained in the global population. Worldwide, the number of users at the start of 2019 has grown to almost 3.5 billion and in the UK alone there are 45 million social media users. Of these, 39 million are mobile social media users. Social media for efficiency.

Social Media 40

Social Media Virtual Agent Analytics ROI 40

NetBase

MAY 1, 2019

Updated May 2019. Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Crisis Management Reporting.

Social Media 43

Social Media Report Analysis Analytics 43

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 Self-Service Sessions not to be missed. Powering next-gen payments with advanced fraud and risk management, behavioral biometrics and digital tokens. The vital importance of device management. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. This echoes our own recent Eptica Digital CX Study which found that top brands could now answer 69% of questions asked on the web, email and social media, up 10% from 2017.

Conference 76

Conference Self Service Fashion Ecommerce 76

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. The feedback system gets sidelined.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. Stay connected, stay social.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Comm100

MARCH 30, 2021

This means less by phone and more on digital channels like chat, email, social media, and messaging. Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base. Managers can chat internally with agents, and can oversee communications in real-time.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Journeys 100

Customer Journeys Customer Service B2B Social Media 100

SurveySparrow

MARCH 16, 2019

Top 20 Marketing Agency Partner Programs for 2019. SproutSocial is all about social media management solution and their partnership program caters to the agencies as well as their clients. Hootsuite has got the largest ecosystem of any other social media management platform, no kidding. Total win-win!

Marketing 75

Marketing Social Media e-support Video 75

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

NetBase

MAY 30, 2019

But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. This is where CX analytics come into play. CX Successes, Crisis Management, and More.

Hospitality 56

Hospitality Analytics Report Consumers 56

Upstream Works

MARCH 21, 2019

Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. Whether it’s apps, web self-service, chat, social media, bots, or more traditional phone and email channels.

Customer Experience Management 92

Customer Experience Management Self Service Strategy Customer Experience 92

Eptica

JANUARY 23, 2019

Date: Wednesday, January 23, 2019 Author: Pascal Gauvrit - CTO 4 reasons email is on the rise in 2019. Published on: January 23, 2019. Author: Pascal Gauvrit - CTO In an era dominated by social media and smartphones, it is easy to write email off as yesterday’s channel when it comes to customer service.

Social Media 62

Social Media Consumers Knowledge Base Customer Satisfaction 62

NetBase

DECEMBER 3, 2019

Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. The 2019 Consumer Experience Analytics Report: EMEA has answers! Overall, the job titles of those surveyed gave a strong sense of businesses taking social analytics insight seriously. Web analytics.

Report 52

Report Analytics Entertainment Survey 52

NetBase

MAY 6, 2020

Whether it’s caused by a marketplace disruption or a negative social media post, it pays dividends to have an agile crisis plan in place to help your brand adapt to the unexpected. As society continues to battle COVID-19, every brand is in the midst of a social crisis. Most engaging/shared influencer posts and media.

Brands 64

Brands Management Social Media Metrics 64

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. Google analytics Not Sufficient. Google Analytics offers so much for a free tool. It’s data sampling also distort your analytics, so you only see a portion of your data. Social Media Upgrades.

Trends 111

Trends Marketing Social Media Advertising 111

NetBase

OCTOBER 5, 2018

So why are brands missing so many opportunities on the customer experience analytics front? The 2018 Consumer Experience Analytics Report highlights the ways brands are on target – and the areas where they need to better their aim. What brands need to gain accurate insights into what consumers really want, is social sentiment.

Omni-Channel 45

Omni-Channel Analytics Consumers Report 45

Team HGS

JANUARY 9, 2019

HGS Roundtable: Top Customer Experience (CX) Trends in 2019. For our 2019 predictions, we are honored to share unique and well-informed perspectives from an elite group of industry thought leaders. “In Michael discusses how, in 2019, customer experience (CX) will be king. Our final section is called “Outsourcing Evolved.”

Trends 40

Trends Self Service Customer Experience Social Media 40

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? Crisis Alert: Managing Your Brand in an Unpredictable World. And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62