BlueOcean
DECEMBER 17, 2018
In 2018, that number has skyrocketed to a massive $1.1 Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. Building the Contact Center SOW: The Framework for Success.
NICE inContact
AUGUST 16, 2019
In light of fast-changing customer demands, is your contact center keeping up? As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. Hear about actual contact center transformations and best practices, too.
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NICE inContact
JANUARY 30, 2018
Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? The best contact center solution is not worth a penny if it’s not up and running. Ease of Integration, Open Interfaces.
NICE inContact
AUGUST 16, 2019
In light of fast-changing customer demands, is your contact center keeping up? As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service. Hear about actual contact center transformations and best practices, too.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. November 6th, 2018 9:00 AM PST, 12:00 PM EST, 4:00 PM GMT.
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S.
NICE inContact
NOVEMBER 8, 2019
It’s plain and simple, using plain language in customer interactions is good business for your contact center. This all leads to cost savings in your contact center. The lack of clear communication in the contact center can result in significant costs to a business over time. You’re lowering call volume.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Contact center leaders worry about agents giving away too much or serving customers inconsistently. November 28th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Tony Medrano, CEO of RapportBoost.ai
October 23th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations. How artificial intelligence can improve your organization's KPIs through machine learning. How AI is empowering agents rather than replacing them.
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