[NEW RESEARCH] Can your Contact Center Keep Up with Changing Consumer Demands?
NICE inContact
OCTOBER 15, 2018
Can your contact center keep up with changing consumer demands? The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – with year-over-year results for US (2018 vs 2017), and new benchmark data for UK and Australia.
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