Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Experience Matters
SEPTEMBER 16, 2015
We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2015 , The research examines Net Promoter Scores and the link to loyalty for 62 tech vendors based on feedback from IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous three years.
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NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.
Magellan Solutions
AUGUST 1, 2021
Telemarketing companies Philippines provide support to SMEs that need manpower and technology to meet their customers’ demand. Net Promoter Score. Don’t disregard technology. Outsourcing efficiently requires the best technology. But all small companies need some form of help to expand and grow.
Experience Matters
NOVEMBER 4, 2015
This is the fourth year of the ratings, here are links to the 2012 , 2013 , and 2014 ratings. Here is the executive summary of the report: The 2015 Temkin Experience Ratings of Tech Vendors evaluates the customer experience of 62 large technology vendors. This product has a report (.pdf) pdf) and a dataset (excel).
Vonage
SEPTEMBER 25, 2015
It was for this reason that in early 2013 we decided to bring our customer service operation in house. To deliver on this strategy we decided to take advantage of cloud technology. Our call volumes have increased by 52% but we are still able to achieve our impressive Net Promoter Score of 95% across the globe.
Experience Matters
JANUARY 20, 2015
The latter effort has already resulted in reduced repeat calls, improved accuracy, and a higher Net Promoter Score (NPS). With a client engagement score towering 33 points above the accounting industry average, Crowe Horwath is seeing the pay-off of its efforts to deliver an exceptional client experience. Crowe Horwath.
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