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Car-Shopping in 2018: Consumer Insight

QuestionPro Audience

Humans are creatures of habit, so it makes sense that 31% of consumers are going to dealerships where they previously purchased/leased, an increase from 27% in 2016 and 2017. In 2016, 70% of consumers felt confident with the price they paid, but in the 2018 study, only 62% are satisfied with their price point.

Consumers 199
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Summer Travel Trends: The Who, What and Where

QuestionPro Audience

is experiencing its sharpest drop in foreign travelers since 2009. compared to 2016. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients. While international tourism is growing at its fastest pace in seven years, the U.S. According to the U.S.

Travel 170
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Health care mergers and acquisitions: Why patients and employees should come first

Alida

Between 2009 and 2013, annual hospital deals have increased 14 percent. In fact, a 2016 study suggests that as more health systems consolidate, patient experience worsens. A 2016 study from Quantum Workplace reveals that the health care industry is dead last among 17 industries when it comes to keeping employees engaged.

Airlines 138
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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Brian was initially reporting to Bob Johnson ( who also left Sprint in 2016 ) in a department with several billion under budget. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163
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4 Customer-Oriented CEOs and What We Can Learn from Them

transcosmos Information Systems

While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. For Amazon’s CEO, innovating your company’s products and services is about providing customers what they want even before asking for it. Alan George “A.G.”

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Learn from Wells Fargo

ReviewTrackers

Customers of Wells Fargo were writing negative reviews about the opening of fake accounts before the news broke about the scandal in September 2016, according to research by ReviewTrackers. at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. Reviews Hint at Illegal Practices.

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ROI of Online Cloud Communities

Natalie Petouhof

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. And don’t forget Constellation’s SuperNova Awards for 2016 !!)

ROI 40