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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

His deep knowledge of and insights into bibliometrics and his sound understanding of the need for practical applications of research performance measurement was second to none. de Solla Price Medal, and on the presentation of the award C Le. Speech on the occasion of the presentation of the 1999 Derek de Solla Price Award to Drs.

Handbook 105
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Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

It can become an onerous distraction: difficult to measure and rarely the main impetus behind research effort. To this end, we intend to disseminate our proposed framework for responsibly measuring the different dimensions of societal impact through a focused engagement and publication schedule. In the third century B.C.E.,

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Part 3: The Strategic Role of B2B Customer Support

Team Support

For many technology companies 70% or more of total revenue comes from existing customers. Towards this end, advances in customer support tools present significant opportunities. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 89
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Paradox of Choice

Optimove

But recently, one conversation stood out to me: an Optimove user from the travel industry explained how customers experience higher degrees of anxiety as a result of the overwhelming technological options in today’s digital booking world. Today’s technology, however, can prevent these types of overwhelm.

Travel 45
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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? They’re on to something!

Groups 87
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The Evolving Food Delivery Market

NetBase

Restaurants must realize this dog-eat-dog mentality, or face landing belly up as technology and the economy threaten to leave empty chairs at empty tables. While food delivery is nothing new, the Romans had their own version of take out as far back as 753 BC – online and mobile app ordering is a bit more recent, starting in 2004.

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A Perspective and a Prospective on CX

Horizon CX

As a member of the Customer Experience Professionals Association’s CX Expert Panel, we are asked on an annual basis to offer our thoughts and experiences around CX both past and present, and looking ahead. Technologies applied to CX have rapidly accelerated and many of them are becoming more accessible due to lower barriers of entry.