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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

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How customer intelligence software helps companies fight the survey epidemic

Alida

RELATED: Download The Enterprise Guide to Customer Intelligence for more info on the various sources of intelligence about customer behavior and attitudes.) . They are impersonal and generic , not connected to the data or experience of the individual customer. The survey industry, however, is still stuck in its old ways.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. I missed a connecting flight – what are my rights? Purchase and download Holiday, flight and event complaint templates. So, I am going to answer all your questions below.

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MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. appeared first on Avaya Connected Blog. Barclays’ fines totaled £2.45 The post MiFID II: What Do You Need to Know?

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A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. Baby boomers are not likely to download and utilize digital applications for transactions. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Gen Z- born from 2005 to present.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. Baby boomers are not likely to download and utilize digital applications for transactions. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981. Gen Z- born from 2005 to present.