GlowTouch

OCTOBER 15, 2020

If you are especially interested in impact sourcing for contact center and technology outsourcing projects, contact GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. How to Select the Right Customer Support Channels for Your Company.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

AUGUST 26, 2020

You could spend your money on expensive contact center software, increase your payroll costs, and invest heavily in training… or you could pay an outsourcing firm to handle all of that for you, and focus your resources on other aspects of the business. How to Select the Right Customer Support Channels for Your Company.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

AUGUST 13, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 13, 2020

Educate Support Agents How to Resolve Issues with First Customer Contact. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

APRIL 24, 2020

Therefore, a world-class customer support vendor ensures that processes are in place to reduce average wait time (AWT), such as the presence of dedicated QA auditors that coach agents on how to minimize “dead time” between calls. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 6, 2020

Contact us today for more information on how we can take your business to the next level. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

If you’d like to learn more about how we can help, reach out to us today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. If you’d like to learn more about our wide range of solutions, contact us today.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JUNE 26, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JULY 2, 2020

Agents should equip themselves with resources to know how to look up customer information, change account information, issue refunds, and otherwise handle customer problems as they occur. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch. Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Kustomer

JANUARY 14, 2021

Striving to completely understand the business, setting goals, and creating an action plan for how to accomplish those goals are the keys to creating CX success at a base level. You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Better Understand Your Customer | Ed Porter. TRANSCRIPT.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

APRIL 2, 2021

She and her team provide unique recipes that are ideal for singles, couples, and families, along with advice on how to make cooking an event in which all can participate. There is an element of truth in that, but it barely scratches the surface of all that happens within a contact center. Outsourcing Customer Service.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

SEPTEMBER 22, 2020

And until and unless you figure out how to tap into the occupational DNA of both applicants and existing employees, the preceding questions will dog you. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. The DNA aspect will be addressed in a subsequent post.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

If that doesn’t put the mint in your julep , the web is full of ideas for how to manage the time spent on hold, which should be a call to action for service-based entities everywhere. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

NOVEMBER 13, 2020

In contact centers, general rules of thumb include clean desk policies and a prohibition on personal mobile devices used at work. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. How to Select the Right Customer Support Channels for Your Company.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Team members will be looking for information, feedback, and guidance on how to proceed. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Management 52

Management Return on Investment Feedback Communication 52

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

GlowTouch

SEPTEMBER 17, 2019

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. teamsport.com – How to Maximize Efficiency with Customer Support Software.

Tools 52

Tools Self Service CRM Infographics 52