5 Stakeholder Types CX Can’t Afford to Ignore
Seaton CX
NOVEMBER 2, 2023
Whether you’re creating a customer journey map or leading a customer experience transformation, you can’t do it alone. You need other people to buy-in and take action on your CX initiatives to achieve your CX vision. Those other people are called “stakeholders” which is a word from 1708 meaning people who have an investment (stake) in the outcome of a business venture.
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