Never Give a Bad Surprise in Public - The Second Commandment of CX Influence - Seaton CX
Dave Seaton
OCTOBER 12, 2022
The Second Commandment of CX Influence: Never Give a Bad Surprise in Public. Meg slammed her Sharpie down in the strategy meeting. Some blunderbuss in Product just unloaded a dumptruck of blame on her support team, and things were about to get western
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