Uniphore
SEPTEMBER 1, 2017
Chat bot technology is being driven at a revolutionary pace. Yesterday’s chat bot provider is already obsolete, and today’s chat bot provider faces a juggernaut of competition the likes of which the technology world has never seen. Introduction. Read More.
Comm100
DECEMBER 7, 2022
Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service. Automate time-consuming & repetitive requests.
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AWS Machine Learning
OCTOBER 17, 2023
To tackle this challenge, Amazon Pharmacy built a generative AI question and answering (Q&A) chatbot assistant to empower agents to retrieve information with natural language searches in real time, while preserving the human interaction with customers. The following figure shows an example from a Q&A chatbot and agent interaction.
Comm100
FEBRUARY 12, 2023
Today’s students have grown up accustomed to the speed and convenience that technology brings, and they now expect their schools to provide this too. To meet these lofty expectations, many schools are introducing university chatbots. This information can be provided to students as text, images, video, or links within the chat window.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. How these emerging technologies can improve engagement, reduce churn. But is this the best place to burn our operational calories? How to integrate new tools in your support tech stack, and more.
Comm100
OCTOBER 30, 2020
You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd.
Comm100
OCTOBER 10, 2022
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. Reducing repetitive work. Offering 24/7 support.
Advertiser: Interactions LLC
Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Jim Rembach, Editor in Chief, CX Global Media
The rise of chatbots and AI has changed that. The touchpoint from contact center leaders to their employees has become essential in order to introduce these new technologies as a form of empowerment rather than a total replacement. Most contact center leaders view the touchpoint from agent to customer as the most important.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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