Zonka Feedback

DECEMBER 1, 2023

Ever wondered what users truly think about your product or website? How do they navigate through your website or what features do they find most useful?

User Experience 52

User Experience Customer Engagement Engagement Survey 52

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Survey 119

Survey Analysis Feedback Effort Score 119

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Retently

MARCH 2, 2023

While talking to every customer personally is almost impossible, CX surveys take this function on. Still, although 71% of consumers expect a personalized experience, most of them are unwilling to spend time responding to an endless stream of questions. What is a 5-star survey? So, what are some good survey questions to ask?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. greater than email.

Survey 170

Survey Wireless Feedback Consumers 170

SurveySensum

FEBRUARY 5, 2024

Aligning color with emotion lets you create a positive and engaging user experience, and optimize SaaS design. Gathering Customer Feedback Your users hold the key to unlocking the perfect color palette! A/B testing : Experiment with color variations and track user engagement to see what resonates best.

User Experience 52

User Experience Strategy Culture Feedback 52

InMoment XI

JANUARY 4, 2022

Though the use of a digital intercept has great intentions, the unfortunate truth is that it can often harm the customer experience more than it improves the experience. How Traditional Intercepts Damage the Experience. Here are some suggestions on how brands can do just that: Don’t: Create One-size-fits-all Intercept Surveys.

Feedback 598

Feedback Customer Experience How To Survey 598

SurveySparrow

MARCH 28, 2024

On site surveys are your direct link to website visitors. They allow you to ditch guesswork and get the real deal with user feedback. What is an On Site Survey? On-site or on-page surveys are questionnaires designed to collect feedback from website visitors in real-time. But what exactly are they? Let’s find out!

Survey 52

Survey How To Feedback User Experience 52

GetFeedback

APRIL 19, 2018

We talk about great survey design a lot, but besides being modern and mobile-friendly, what else can you do to keep respondents tuned in? Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback.

Tips 170

Tips Survey Engagement Effort Score 170

Zonka Feedback

MARCH 7, 2024

Creating a website survey is a strategic way to gain valuable feedback that can enhance user experience and drive business growth. It helps you know how your website visitors perceive their experience of using your website and guides you to make improvements and create better website experiences.

Feedback 59

Feedback Survey How To User Experience 59

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Salesforce sent surveys to attendees during and after Dreamforce.

Conference 199

Conference Survey Tips Feedback 199

SurveySensum

DECEMBER 7, 2023

Did you know that 39% of users will abandon a website due to a poor user experience? Or that 88% won’t even return to a website after a negative experience? Because, in a world where every second counts, a slow, confusing, or unfriendly website is like a one-way ticket to user abandonment.

Survey 52

Survey User Experience Net Promoter Score Feedback 52

Retently

JANUARY 19, 2023

The product comes next, featuring a value proposition that addresses customer needs and includes the necessary features; followed by the user experience where customers test/use your product. So far, the Product Market Fit, or PMF survey designed by Sean Ellis, serves the purpose best. So, what is a product-market fit survey?

Measurement 158

Measurement Survey Marketing Effort Score 158

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

Survey 170

Survey Self Service Effort Score Knowledge Base 170

SurveySensum

DECEMBER 5, 2023

This is where the website design feedback survey comes in. By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. But do you know what EXACTLY you should ask your users to gather the insights that you REALLY NEED?

Feedback 52

Feedback Survey User Experience Examples 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. But first, you need to know the amazing benefits of this survey.

Survey 52

Survey Feedback User Experience Communication 52

SurveySensum

SEPTEMBER 18, 2023

Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product.

Survey 52

Survey Gamification Hotels User Experience 52

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? When there are no unnecessary questions and taking the survey feels quick and conversational. And what helps in creating such highly engaging and SMART surveys? Enter Survey Logic. After that, all you need is an effective survey builder to get the job done!

Survey 52

Survey Data Effort Score Analysis 52

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. Smart surveys adjust questions based on answers, making it personal and boosting response rates! But, why use them?

Tools 52

Tools Survey Customer Experience Analysis 52

BirdEye

AUGUST 22, 2023

That is why businesses must conduct regular product surveys and collect customer feedback. Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023.

Survey 52

Survey Net Promoter Score Customer Satisfaction User Experience 52

InMoment XI

MAY 25, 2023

The customer experience (CX) is crucial for any business that wants to succeed in today’s highly competitive market. Great customer experience doesn’t just happen as soon as you send out a survey; it needs to be planned and designed purposefully.

Customer Experience Design 484

Customer Experience Design Customer Experience Customer Journeys Competitive Advantage 484

InMoment XI

JUNE 14, 2022

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Classic CX surveys like NPS , PSAT, CSAT , and Customer Effort Score(CES) monitor customer sentiment—providing critical insight into behavioral and revenue metrics. NPS Surveys ask two questions….

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

SurveySensum

AUGUST 31, 2023

SaaS satisfaction surveys help you do just that. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. Relationship NPS Survey Why should you launch a relationship NPS survey? Excited to explore further?

Customer Satisfaction 52

Customer Satisfaction Survey NPS User Experience 52

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal!

Tools 52

Tools Survey Data Healthcare 52

SurveySensum

SEPTEMBER 12, 2023

One of my friends, James, uses customer feedback software to create and launch surveys, aiming to gauge his customers’ feedback. After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” But, what are In-App Surveys?

Survey 52

Survey Feedback User Experience Touchpoint 52

SurveySparrow

NOVEMBER 30, 2023

Let me pose a question to you: Why do some surveys excel at extracting meaningful and valuable data effortlessly? We’ll deal with everything from its meaning to the best practices to follow while incorporating them into a survey. And again, questions aren’t just words on a survey. The key here is precision.

Survey 52

Survey Net Promoter Score Analysis Transportation 52

Lumoa

JANUARY 8, 2024

Think about all the customer feedback we see – tweets, reviews, comments, surveys. Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). There’s an avalanche of text data out there.

Analysis 394

Analysis Software Comparison Social Media 394

SurveySensum

SEPTEMBER 19, 2023

While browsing, she kept receiving in-app surveys asking her to rate her experience. The answer was as vague as the question and the survey missed the mark. It should have asked Jess about her experience with the app – “ Please rate your booking experience with our app. ” Now, this question is clear.

Survey 52

Survey Data User Experience Customer Satisfaction 52

InMoment XI

DECEMBER 22, 2022

What used to be limited to sending out surveys through direct feedback, the industry has evolved to include indirect and inferred customer data sources as well. This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Wrapping Up.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

SurveySensum

NOVEMBER 17, 2023

Surprisingly, at launch at app didn’t see much success and the initial user reviews were full of frustration and disappointment. To find out, you quickly launched product feedback surveys to analyze the data efficiently. And here’s what you found out: users found the navigation confusing the color scheme clashed with their preferences.

Feedback 52

Feedback Survey Touchpoint User Experience 52

SurveySensum

SEPTEMBER 4, 2023

While creating SaaS customer surveys, do you often wonder about the right time to launch these surveys? So, let’s figure out when you should launch your SaaS customer surveys and what questions you should ask. Product Market Fit Surveys Why should you launch PMF surveys? When should you launch PMF surveys?

Survey 52

Survey NPS Effort Score Feedback 52

SurveySensum

AUGUST 9, 2023

That’s where the SaaS onboarding survey comes in – like a flashlight that helps you see through the fog of customer preferences. What is a SaaS Onboarding Survey? What is a SaaS Onboarding Survey? A B2B SaaS onboarding survey is a set of questions given to new customers when they start using a B2B SaaS product.

B2B 52

B2B Survey Tips User Experience 52

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. What is a Dealership Experience Survey?

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. This shows how product surveys can be a lifeline for businesses.

Survey 52

Survey Comparison Feedback Tips 52

SurveySparrow

OCTOBER 1, 2022

In this day and age, it’s all about the mobile user experience. One great way to do that is through SMS surveys. In this guide, we will explain: What SMS-based surveys are. How to create an SMS survey using an SMS survey tool. The benefits of using SMS-based surveys. What are SMS surveys?

Survey 52

Survey Software Feedback Social Media 52

GetFeedback

OCTOBER 10, 2018

To identify these loyal customers, Reichheld advises implementing a Net Promoter Score (NPS) survey, which is a simple way of gauging a customer’s loyalty to your brand and a good predictor of how well your business will perform. Create your NPS survey. Distribute your NPS survey.

Net Promoter Score 170

Net Promoter Score NPS Survey Brands 170

delighted

OCTOBER 19, 2022

Collaboration has never been easier: the new Delighted + Google Sheets integration takes survey responses from Delighted and syncs them into Google Sheets for custom reports and seamless collaboration outside of the Delighted app. Create pivot tables with Delighted data from all surveys or a few select projects. Ready to get started?

Survey 52

Survey Report User Experience Feedback 52