Second to None

MARCH 29, 2018

Customer relationships are the foundational building blocks of a high-performance organization. These interactions and relationships are spread across more than the traditional channels, and each of these avenues can affect your team’s ability to curate long-term customer relationships.

Omni-Channel 69

Omni-Channel Social Media Brands Customer relationships 69

Second to None

JUNE 5, 2018

A B2B company can only make a significant transformation in service delivery by improving their customer experience platform. This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

Second to None

JULY 12, 2018

The only real way to encourage a leading NPS is to align the way customers perceive your brand with the way employees implement your Customer Experience platform. This requires measuring CX data , finding the story in the information and creating a corresponding action plan.

Consumers 54

Consumers Customer Experience Net Promoter Score NPS 54

Second to None

MARCH 19, 2018

Creating a leading Customer Experience requires utilizing every tool at your disposal. Every moment along the customer journey can impact the way customer’s perceive your brand, including moments in which there isn’t even a direct interaction with an employee. Personalize each situation for the customer.

Voice of Customer 59

Voice of Customer Report Brands Customer Journeys 59

Second to None

APRIL 9, 2018

As a result, Sephora has managed to provide the unique value that their customers want, and provide this value at every point along the customer journey. The company had to take a step back and consider how the customer today shops, and then realign itself accordingly. “We

Brands 54

Brands Retail Loyalty Fashion 54

Second to None

APRIL 18, 2019

Cultural shifts have led to the adoption of new customer demands and values, pushing companies to evolve towards these changes. In an effort to reach customers in a way that resonates with the current standards, influencer marketing came into existence. Additionally, influencers understand the creator side of the platform.

Marketing 76

Marketing Customer Experience Social Media Fashion 76

Second to None

JANUARY 22, 2019

Rather than focus on the new tech that could be implemented to improve the Customer Experience, check out the following organizational philosophies written by Randy Pennington for the Huffington Post. Here are three lessons you can learn from TeleSign about the importance of how you think in enhancing the customer experience: 1.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Second to None

MARCH 28, 2018

Encouraging excellent relationships with customers can be a significant differentiator across almost every industry. Customer retention is a key signifier of a high-performance CX platform, and your brand’s ability to provide the unique value desired by your target customers. Watch and listen.

Net Promoter Score 59

Net Promoter Score Effort Score NPS Voice of Customer 59

SurveySparrow

APRIL 8, 2024

Did you know that, according to the Mystery Shopping Providers Association (MSPA) Americas , there are more than 1.5 million mystery shoppers? In this blog, we will examine the benefits of a mystery shopping survey and how to create one effectively using a free template as an example. What is Mystery Shopping?

Survey 52

Survey Self Service Policies Feedback 52

Second to None

FEBRUARY 19, 2018

Personalization can serve as a differentiator for your brand’s Customer Experience platform, but there is a fine line between providing a uniquely specific service and creating an invasive perception of your brand. We’re doing anything we can do to connect directly with consumers and make shopping convenient for them.”.

Retail 59

Retail Brands Consumers Guidelines 59

Second to None

APRIL 11, 2018

Like other fields, organizations get gain the upper-hand by monitoring and responding to popular trends in the Customer Experience field. Consumer preferences are continually shifting, and brands that manage to update their CX platform to meet this moving target are positioning themselves to provide a great value to customers.

Trends 54

Trends Customer Experience Self Service Voice of Customer 54

NetBase

NOVEMBER 6, 2019

We want to generate leads to get new customers in the sales funnel and meet whatever key performance indicators (KPIs) we’ve set for the quarter. CX Analysis for Event Understanding. Mystery popup shops, revealed when they arrive (essential oils may be an avenue to explore here, based on terms above).

Analysis 40

Analysis Consumers Analytics Comparison 40

NetBase

NOVEMBER 6, 2019

We want to generate leads to get new customers in the sales funnel and meet whatever key performance indicators (KPIs) we’ve set for the quarter. CX Analysis for Event Understanding. Mystery popup shops, revealed when they arrive (essential oils may be an avenue to explore here, based on terms above).

Analysis 40

Analysis Consumers Analytics Comparison 40

Team HGS

MAY 31, 2017

In Conversation with a Chatbot : Speaking the Language of Today's CX. By Mandeep Kwatra, HGS VP of Solutions and Capabilities In today’s virtual world, it seems bots are the latest sensation. Since these bots are still a mystery to many, I decided to get the story straight from the source. Here’s our discussion.

Chatbots 52

Chatbots ROI Self Service Effort Score 52

Second to None

FEBRUARY 23, 2018

Advanced technology has opened up a new world of brand-to-customer communications, but simply upgrading your CX infrastructure is not enough to become an industry leader. Now Is The Best Time For Real Customer Relationships. Another benefit to moving toward a personalized customer relationship is improved employee morale.

Technology 54

Technology Brands Voice of Customer Communication 54

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Second to None

JULY 5, 2018

Investing in a Customer Experience measurement program like mystery shopping is a significant albeit necessary cost to achieve success in the modern business landscape. Understanding how to determine if a mystery shopping vendor is the right fit for your organization can be challenging.

Data 59

Data Voice of Customer Brands Consumers 59

Second to None

APRIL 23, 2019

We are always talking about how CX is a continuously changing practice that shifts to align with the current customer expectations and cultural norms. Yet we seldom discuss past iterations of CX that are no longer relevant to the market. Prior to efficient forms of transportation, customers were constrained by geography.

B2C 84

B2C Transportation Social Media Entertainment 84

Stella Connect

OCTOBER 13, 2017

In our conversations with brand executives, we’re often asked, “Which customer survey solution should we be using?” Others say their quarterly customer satisfaction surveys ( CSATs ) are sufficient because they include questions about front-line performance and the in-store experience. What’s really going on here? NPS® surveys.

Measurement 51

Measurement Customer Experience Net Promoter Score NPS 51

Second to None

MARCH 13, 2019

Joking aside, mobile engagement is at an all-time high, which in-turn has changed the way customers think and behave. Over the years mobile practices have shifted customer interactions from face to face to screen to screen. It is only appropriate to create a mobile customer experience in which the individual leads the way.

Customer Experience 82

Customer Experience Multi-Channel Consumers Customer Centricity 82

Second to None

APRIL 16, 2018

Simply collecting data about how customers are interacting with your brand is not enough to curate a leading CX platform. The customer has to come first. To do that, customer-obsessed brands need to take a hard look at the quality of their data. What messages will make the most impact? Are they connected?

Data 54

Data Call Center Measurement Brands 54

Dapresy

NOVEMBER 6, 2019

6, 2019– Dapresy, a global provider of data analysis and visualization software, today launched its suite of modular Dapresy solutions. The result: one platform for all market research needs, be it brand and communication, CX/EX or other specific research such as mystery shopping and ad testing. Enterprise.

Report 40

Report Infographics Multi-Channel Analysis 40

Dapresy

SEPTEMBER 12, 2019

With Dapresy launching a brand-new platform this fall, we sat down with CEO ‘Tobi’ Andersson to discuss the new direction and what it means for the market research industry, today and tomorrow. This will enable enterprises to transform the way they work – our new solution is designed specifically to address these needs.

Report 11

Report Industry Consulting Technology 11

PeopleMetrics

JULY 23, 2018

The best VoC programs are squarely focused on integrating all types of customer feedback related to the customer experience. The result is that VoC becomes the single source of truth for all experiential customer feedback. And a key part of making this happen is your VoC software platform. It is an absolute must.

Feedback 72

Feedback CEM Hotels Software 72