SAP Customer Experience

FEBRUARY 15, 2023

The first cycle of the 2023 SAP Customer Engagement Initiative (CEI) is live and you can sign up on Customer Influence (sap.com) until March 10. The SAP Customer Engagement Initiative enables you, as an SAP partner, to get early insights into SAP’s product developments and directly work with SAP development.

Customer Engagement 61

Customer Engagement Engagement Feedback Customers 61

SAP Customer Experience

OCTOBER 19, 2021

If you are an SAP PartnerEdge Sell Gold/Silver (former VAR Delivered Support Partner) or an end customer of SAP and having issues creating an incident here are some checks that can quickly resolve the issue. The Customer Incident Management (Partner) authorization is required to allow S-Users to create, edit, send,

Management 58

Management Customers Customer Experience 58

ECXO

APRIL 24, 2024

Let me explain: The success of enterprise software giants like Samsung Solutions, SAP, Oracle, and Salesforce despite the complexity of their interfaces can be attributed to a combination of factors. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

ROI 103

ROI Software B2B System 103

SAP Customer Experience

FEBRUARY 6, 2023

It’s time again to connect our customers and partners with SAP Development Teams – the first cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 70+ new projects. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into.

Customer Engagement 88

Customer Engagement Engagement Connections Customers 88

SAP Customer Experience

MAY 15, 2023

The second cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 49 new projects – so it’s about time again to connect our customers and partners with SAP Development Teams. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early.

Customer Engagement 74

Customer Engagement Engagement Connections Customers 74

SAP Customer Experience

MAY 25, 2023

SAP Globalization Services provides a holistic localization experience across SAP’s solution portfolio, to enable enterprises to succeed locally and globally.

Customer Engagement 78

Customer Engagement Engagement Self Service Customers 78

SAP Customer Experience

MARCH 21, 2022

As line of business (LoB) focused SAP Partner you have the opportunity to demonstrate that you have gained expertise in SAP BTP through rigorous study and hands-on experience.

Study 82

Study Training Customer Experience Customers 82

SAP Customer Experience

NOVEMBER 6, 2023

Introduction SAP Commerce Cloud 2211 release strategy has changed to adopt continuous innovation. So Customer and/or Partner can take advantage of bringing new features to their commerce solutions as soon they have been released. In short, this new approach provides monthly updates. This article will highlight how to manage and.

How To 84

How To Innovation Strategy Management 84

Think Customers

MAY 1, 2024

Let me explain: The success of enterprise software giants like Samsung Solutions, SAP, Oracle, and Salesforce despite the complexity of their interfaces can be attributed to a combination of factors. Enterprises are often willing to navigate complexity for the sake of partnering with a vendor that has a proven track record.

ROI 52

ROI Software B2B System 52

SAP Customer Experience

NOVEMBER 3, 2022

Author of the blog: Patrick Dunne Calling all SAP Partner Customer Engagement Executives (CEEs), Sales and Post Sales having a remit to manage customer engagement activities. We just launched a new offering for you to ease your efforts. Check out our Masterclasses for Customer Engagement which are 30-60 minutes live.

Customer Engagement 78

Customer Engagement Engagement Sales Customers 78

SAP Customer Experience

AUGUST 25, 2022

Are you keen to meet leading CX customers, partners and product managers F2F and exchange on latest SAP CX specific topics and solutions? Then this is exactly made for you: Our German-speaking SAP User Group DSAG is going to host the “DSAG SAP CX Thementage 2022” in St. Leon Rot.

Groups 86

Groups Meeting Management Customers 86

SAP Customer Experience

MAY 20, 2022

The presence, use, and relevance of SAP’s customer and partner portal continues to grow. More and more customers and partners are integrating SAP for Me into their everyday business. With SAP for Me you get personalized access to your entire SAP product portfolio and. But why is that the case?

Customers 82

Customers Customer Experience 82

SAP Customer Experience

JULY 12, 2023

Hello, my name is Christian Turk, and I am the EMEA South head of the Customer Success Partner team for ISBN covering SAP Ariba, SAP Fieldglass, and SAP Business Network Customers. I am based in Barcelona Spain and have been with SAP for close to 11 years and joined Ariba.

Customer Success 61

Customer Success Innovation Customers Customer Experience 61

SAP Customer Experience

OCTOBER 27, 2022

A new opportunity to influence SAP has begun with the third cycle in 2022. The SAP Customer Engagement Initiative (CEI) enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define and shape future product directions.

Customer Engagement 76

Customer Engagement Engagement CRM Customer Experience 76

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success NPS Touchpoint 115

SAP Customer Experience

JULY 4, 2023

Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel.

Customer Engagement 74

Customer Engagement Engagement Innovation Customers 74

SAP Customer Experience

JANUARY 24, 2022

The SAP community with 3 million users represents a full range of SAP customers, partners, developers, mentors, champions, and the Next-Gen of professionals. A fun and visible part is the recognition of SAP Innovation Awards participation by way of reputation badges which recognize.

Innovation 78

Innovation Customers Technology Customer Experience 78

SAP Customer Experience

APRIL 26, 2022

SAP Ariba Connect is the main support platform for SAP Ariba customers and partners. As of November 22nd, 2021, users will need to use an S-user ID to access SAP Ariba Connect. S-user IDs are created and maintained by the company’s Administrators with User Management authorizations. The Administrator will maintain.

Connections 71

Connections Management Customers Customer Experience 71

SAP Customer Experience

FEBRUARY 11, 2022

Now is your chance to influence and shape specific development topics for SAP Enable Now! The SAP Customer Engagement Initiative (CEI) enables you as an SAP customer or partner to get early insights into SAP’s product developments and directly work with the developers to define and shape future product directions.

Customer Engagement 68

Customer Engagement Engagement Customers Customer Experience 68

SAP Customer Experience

MAY 4, 2023

Last week the 17th International SAP Conference for Utilities and Energy took place in the beautiful city of Basel. There, I had the pleasure to welcome more than 800 customers, partners, and SAP colleagues from our Utilities and Energy Community to spend three days in interactive and inspiring workshops, roundtables,

Conference 55

Conference Industry Interaction Resources 55

SAP Customer Experience

JANUARY 19, 2023

This special edition will feature perspectives from customers, partners, startups, internal SAP innovation leads in multiple international locations, as they discuss. Live Stream: Labs Talk Community: 2023 Trends and Insights Get ready for a jam-packed episode of Labs Talk, as we kick off 2023 with our first ever Community Call.

Trends 72

Trends Innovation Customers Customer Experience 72

SAP Customer Experience

OCTOBER 17, 2022

An exciting opportunity to influence SAP Commerce Cloud product development is available through the third cycle of SAP Customer Engagement Initiative (CEI) in 2022. The CEI enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define.

Customer Engagement 58

Customer Engagement Engagement Customers Customer Experience 58

SAP Customer Experience

OCTOBER 25, 2021

This blog is the 2nd in a series on SAP Sales Collaboration and the ongoing integration developments with Microsoft Teams, SharePoint, and the SAP Platform. View Part 1 >> Amongst the most important collaborations for an organization is the sales outreach to customers, prospects, and partners. A healthy pipeline, revenues,

Sales 70

Sales Management Customers Customer Experience 70

SAP Customer Experience

FEBRUARY 11, 2022

The SAP Customer Engagement Initiative connects SAP development teams with our customers and partners early and regularly. This means you can work together with SAP development teams on projects and prototypes, helping us to consider your specific requirement based on your feedback.

Customer Engagement 56

Customer Engagement Engagement Feedback Connections 56

Experience Investigators by 360Connext

NOVEMBER 12, 2019

I recently attended the SAP Customer Experience Live event in Munich, Germany. Check out some of the interviews that I and Stephanie Thum conducted on SAP CX Facebook page.). Check out some of the interviews that I and Stephanie Thum conducted on SAP CX Facebook page.). Data Integration is needed, but not yet achieved.

Brands 160

Brands Customer Journeys Technology Policies 160

ECXO

APRIL 28, 2021

Previously, she served as vice president of customer and partner experience at SAP. In that role, she led the efforts in building out the customer experience strategy and program as well as developing the roadmap for driving CX improvements in CX disciplines and leading major transformational efforts.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

SAP Customer Experience

APRIL 20, 2022

We are looking forward to collaborating with customers and partners interested in exploring and reviewing E2E Process Blueprints and Aligned Business APIs for IE External Workforce within the SAP Integration Experience Feedback program. A quick info on the sessions: The engagement comprises of 3 to 4 sessions with a participation.

Feedback 63

Feedback Engagement Customer Experience Customers 63

ShepHyken

AUGUST 21, 2020

Prioritize human needs (customers, partners and employees). Employees, partners, and customers expect more from the organizations they support and interact with. Employees, partners, and customers expect more from the organizations they support and interact with. Now, this old model is showing its age in many industries!

Customer Experience 248

Customer Experience How To Culture Groups 248

Totango

JULY 31, 2020

Lucid chose Totango to be its technology partner to drive customer success. Another leader who puts customers at the forefront of what they do is SAP. SAP will discuss how they have operationalized their Customer First vision and launched Totango as it’s One Customer Success platform across the majority of its lines and businesses.

Engagement 105

Engagement Strategy Customer Success Sales 105

Alida

OCTOBER 5, 2017

Joint research released by CMO Council, SAP Hybris and SellingPower magazine suggests it’s sales and marketing who should take joint command. The Front Line: In-store operations, supply chain and procurement stand alongside the sales teams and retail partners as the front line to CX delivery. Engage now.

Sales 140

Sales Marketing e-support Leadership 140

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. In short, if they would’ve used this storyline back in the mid-2000s, SAP would’ve likely become a key player and potentially even the leader after the acquisition of Siebel + PeopleSoft.

CRM 83

CRM Ecommerce Technology Data 83

ECXO

APRIL 2, 2021

Dr. Marcell Vollmer first guest speaker Our first speaker will be Dr. Marcell Vollmer, Partner and Director at BCG, when 14th April 7 pm CET and 6 pm UK on zoom webinars. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Please click here to reserve your space.

Employee Experience 52

Employee Experience Innovation Groups Technology 52

Totango

JANUARY 22, 2018

In her current role at SAP, Krista leads a global team of digital engagement professionals focused on delivering a game changing and scalable digital post-sale experience for SAP cloud customers. Manager, Partner & Customer Experience. Dante is the Manager of Partner & Customer Experience at Google Cloud.

Customer Success 77

Customer Success Meeting Lifetime Customer Consulting 77

Esteban Kolsky

JUNE 5, 2018

Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. In short, if they would’ve used this storyline back in the mid-2000s, SAP would’ve likely become a key player and potentially even the leader after the acquisition of Siebel + PeopleSoft.

CRM 60

CRM Ecommerce Technology Data 60

Talkdesk

DECEMBER 11, 2019

At SAP, I first learned product so I could work closely with customers to help them improve on outcomes with technology. Through nearly 20 years at SAP, I gained respect for how “process” brings order to the universe. It helps people and organizations improve effectiveness and efficiency with their assets.

Chief Customer Officer 56

Chief Customer Officer Contact Center Leadership Customer Centricity 56

Talkdesk

DECEMBER 11, 2019

At SAP, I first learned product so I could work closely with customers to help them improve on outcomes with technology. Through nearly 20 years at SAP, I gained respect for how “process” brings order to the universe. It helps people and organizations improve effectiveness and efficiency with their assets.

Chief Customer Officer 52

Chief Customer Officer Contact Center Leadership Customer Centricity 52

Experience Investigators by 360Connext

MAY 23, 2019

Recapping SAP CX Live’s Top Themes & Insights. SAP CX Live and SAP SAPPHIRE NOW allowed me and some 30,000 friends to get a sneak peek into the way this global organization and their many partners view the world of the future. It’s important enough to consider, where SAP goes, so goes the world.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40