Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 90

Sales Customer Success Customers Communication 90

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Report 93

Report Trends Customer Success Self Service 93

ClientSuccess

JUNE 22, 2021

While this means you’ll be able to work in a closer capacity with coworkers, it also means the return of in-person customer meetings. Here are five keys to remember if you’re returning to in-person customer success meetings soon: 1. Get as many stakeholders in the room as possible to be successful. .

Meeting 52

Meeting Customer Success eBook Metrics 52

Gainsight

FEBRUARY 29, 2024

Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners.

Customer Success 52

Customer Success Effort Score Roadmap Software 52

Totango

MARCH 30, 2021

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

Customer Success 118

Customer Success Customer Journeys How To Customers 118

ChurnZero

AUGUST 10, 2021

This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. . As a member of the Customer Success team, Bree helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. . A: A kindergarten teacher!

Meeting 98

Meeting Customer Success Software Groups 98

CustomerSuccessBox

MARCH 23, 2022

As a Customer Success Manager , your main goal is to ensure that your customers have a great experience. And to make sure that your customers get the maximum value out of your product. While a day in the life of a Customer Success Manager (CSM) is imaginably packed with a lot of meetings with customers.

Customer Success 52

Customer Success Meeting Customers Resources 52

ChurnZero

JUNE 18, 2024

Does your customer success team own and drive expansion revenue? What’s holding customer success back on driving expansion? What is the REACH Framework for driving expansion in customer success? Relationships : Strengthening relationships with key customer stakeholders and decision-makers.

Customer Success 59

Customer Success Case Study Effort Score Training 59

Gainsight

FEBRUARY 10, 2022

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your company can be improved by someone in a customer success role. Customer Success Roles.

Customer Success 97

Customer Success Training Customers ROI 97

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. How do you drive customer success in your role? .

Meeting 52

Meeting Customer Success Software Consulting 52

CustomerSuccessBox

NOVEMBER 3, 2021

What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting can be referred to as a conversation to keep in touch with the customer for a good discussion of the ongoing tasks and accomplishments.

Meeting 52

Meeting Customer Journeys Customers Customer Success 52

ChurnZero

MARCH 9, 2021

This spotlight features, Rachel Gurman , Customer Success Manager at ChurnZero. . As a member of the Customer Success team, Rachel helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. .

Meeting 85

Meeting Exercises ROI Customer Retention 85

Education Services Group

FEBRUARY 26, 2023

Customer Success leaders have a lot in common with rockstars. customers). It involves informing and educating people across your organization about your vision for Customer Success and what it can do for the business. Putting on a CS roadshow is particularly critical in the early stages of Customer Success.

Customer Success 97

Customer Success Leadership Exercises Meeting 97

ChurnZero

JUNE 12, 2024

Will your customer success team see further cuts this year? Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond.

Customer Success 52

Customer Success ROI Customers Management 52

ChurnZero

MARCH 10, 2022

Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Top five Customer Success communities. Customer Success Network.

Customer Success 98

Customer Success Leadership Sports Resources 98

ChurnZero

JULY 6, 2021

Customer Success Around the Web. 7 Tips for Managing the Sales and CSM Handoff – Discover how to effectively manage the Sales to Customer Success Manager transition. . Transitioning to a CS Ops Function – Find out how to go about setting up a Customer Success Operations role at your organization. .

Meeting 98

Meeting Tips Customer Success Customers 98

ClientSuccess

OCTOBER 18, 2022

As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs. Managing customer accounts is no longer contained to spearheading implementation and being on call to help customers through issues.

Meeting 72

Meeting eBook Resources Customer Success 72

delighted

FEBRUARY 16, 2023

Customers have more options than ever, and a strong customer success program can make you stand out among competitors. Companies that consider the question “what is customer success?” – and work to anticipate and solve customer problems – will set themselves apart.

Customer Success 52

Customer Success Net Promoter Score Effort Score Self Service 52

ChurnZero

AUGUST 31, 2021

It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Focusing on customer success and the renewal proces s in tandem can help improve customer retention.

Customer Success 95

Customer Success Net Promoter Score Self Service Customer Retention 95

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Customer Success NPS Effort Score 81

ChurnZero

JUNE 8, 2021

From Development to Sales, and Marketing to Customer Success, we actively know what all teams are working on, what their goals are, and how we can support each other from our own department. Customer Success Around the Web. Customer Success Plans That Rock! Q:What do you like about working at ChurnZero?

Meeting 98

Meeting Management Touchpoint Customer Success 98

Education Services Group

MAY 20, 2022

I see a lot of chasing in Customer Success: chasing metrics that our data doesn’t support, chasing insight, chasing answers to the reason customers churn, and chasing a haven of exemplary plays and processes to mitigate risk and drive value. Stop chasing a Customer Success platform that doesn’t do what you need it to do.

Customer Success 98

Customer Success Net Promoter Score Customers Metrics 98

ClientSuccess

MARCH 8, 2023

Remember, your goal is to help the customer rather than to impress them with your vocabulary. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.

Customer Success 79

Customer Success Tips eBook Roadmap 79

SmartKarrot

MAY 3, 2023

Role: Customer Success Manager Location: Cambridge, England, United Kingdom (Hybrid) Organization: ADVANCE® AI As a Customer Success Manager, you’ll guarantee organic growth by looking for chances with other companies and nations. Deliver first-rate customer service over the phone and/or email in a busy setting.

Customer Success 19

Customer Success Meeting Customers Loyalty 19

SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Consulting CRM Knowledge Base 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Return on Investment Roadmap Customers 19

SmartKarrot

APRIL 26, 2023

Role: Customer Success Specialist Location: Mississauga, ON, Canada (Remote) Organization: Change Connect As a Customer Success Specialist, you’ll support daily software and process-related concerns for end users. Give our daycares technical support over the phone, email, virtual meetings, and chat.

Customer Success 19

Customer Success Case Study Policies Trends 19

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Fashion Hotels Customers 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Hotels Roadmap 19

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Attend client meetings as needed.

Customer Success 19

Customer Success Roadmap Metrics Customers 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Training Touchpoint Policies 19

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Return on Investment ROI Customers 19

SmartKarrot

JUNE 23, 2023

Role: Customer Success Manager Location: San Antonio, TX, United States (Remote) Organization: Searchspring As a Customer Success Manager, you’ll maintain vital connections with current Searchspring clients to promote product adoption, optimisation, and the discovery of chances to enhance the user experience.

Customer Success 19

Customer Success Self Service Case Study Consulting 19

SmartKarrot

JUNE 16, 2023

Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. As soon as a contract is signed, work closely with the sales and customer success teams to guarantee a smooth customer handoff. Assistance with the use of our many online tools for customers.

Customer Success 19

Customer Success Multi-Channel Advertising Touchpoint 19

SmartKarrot

JUNE 21, 2023

Role: Customer Success Hero Location: New York, United States (Remote) Organization: Simplero As a Customer Success Hero, you’ll develop and maintain a relationship of trust with our clients. Every stage of the client experience should be faultless (onboarding, training, follow-up, etc.).

Customer Success 19

Customer Success Customers Training Customer Satisfaction 19

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Liaise with other organisations, such as Google Support, to meet the needs of our clients.

Customer Success 19

Customer Success Return on Investment Knowledge Base Travel 19

SmartKarrot

MARCH 17, 2023

Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team.

Customer Success 19

Customer Success Roadmap Groups Customers 19