Remove Marketing Remove Self Service Remove Wait Times
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Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar

Comm100

Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.

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Call Center Cost Reduction: Moving to Zero Call Resolution

InMoment XI

Yet, many of these calls could have been deflected through other channels like self-service or automated solutions. Scheduling Complexities: Managing agent schedules to match peak call times is a challenge that plagues most contact centers. Staffing Costs: Running a contact center is expensive.

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New Research: Digital Self-service Now More Popular than Calling Customer Service

CSM Magazine

60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. The majority of people are now happy to use self-service instead of speaking to a customer service person on the phone – especially for simple queries.

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Evolving to the Next Level of Self-Service: How to Future-Proof Your Engagement Strategy

Bold360

The playbook describes 5 key phases: (1) fortifying your digital self-service; (2) amplifying your digital support; (3) empowering your employees; (4) optimizing your support strategy; and (5) evolving to the next level of self-service. In this post, we’ll focus on phase 5, evolving to the next level of self-service.

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5 Ways to Reduce Holiday Lines and Customer Wait Time

Comm100

41% of shoppers have abandoned a purchase due to long wait times, and 86% avoid shops if they perceive the queue to be too long. But during the holiday season, an increase in wait time may be hard to avoid. Use these 5 tips to help keep wait times short for your customers this upcoming winter. Mobile site.

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Get Ahead of the White House’s “Time Is Money” Mandate – Key Consumer Pain Points And How to Address Them Through Your CX Program

InMoment XI

By reducing wait times and improving first-call resolution, you can decrease churn by 10% and retain an additional $10 million in revenue annually. Enhance Automated Systems : Improve your chatbots and phone menus to better understand and address customer needs. feel trapped by automated systems.

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Bringing Automation to Customer Service – 5 Chatbot Examples for Any Industry

Comm100

Customer service teams often face an uphill battle to keep wait times and response times low, even with the modern tools provided by live chat. Chatbots can help ensure fast support with low waits by: Acting as a “front door,” to collect information about users which is then passed on to support agents.

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