SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. The best part? Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Analysis 52

Thematic

SEPTEMBER 12, 2021

Deeper insight into customer needs, goals and challenges. Feedback analytics : Feedback analytics is the process of generating insights from the structuring and analysis of customer feedback. But it doesn’t have to be Terminator-level AI. In its simplest form, NLP can be used to figure out the sentiment of unstructured data.

Metrics 117

Metrics Analytics Feedback Effort Score 117

SurveySparrow

MARCH 9, 2024

Apart from listing the top voice of customer tools, we will be providing you with insights on how to choose a tool as well. You can gather insights from the web, email, social media, and more. Its advanced features allow for in-depth voice of customer analysis and allow you to share these insights across teams.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Thematic

SEPTEMBER 13, 2022

Thematic RapidMiner Chattermill Kapiche Lexalytics Google Natural Language AI MonkeyLearn Qualtrics XM Discover (formerly Clarabridge) Next steps: choosing a text analytics software platform What is text analytics? With AI doing the heavy lifting, you can focus on putting your insights to work. Contents What is text analytics?

Analytics 71

Analytics Software Self Service Analysis 71

Lithium

JUNE 27, 2023

Welcome to the Khoros view on our future with AI! With Aurora, we are focused heavily on developing robust API’s, decoupling the UI from the backend of our platform, and building modern app experiences that will enable us to quickly tap into future trends in technology, whether it’s the metaverse or generative AI.

Self Service 52

Self Service Guidelines Tools Analytics 52

Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? By identifying themes across customer feedback, thematic analysis gives you more specific insight into your customer. Natural language processing (NLP). NLU is a subcategory of NLP and AI. Word embedding.

Analysis 84

Analysis Software NPS Analytics 84

Thematic

JULY 13, 2022

Painstakingly coding and analyzing user feedback in spreadsheets may feel like the most accurate way to extract insights from your data, but eventually, something’s got to give. Will Thematic provide specific, actionable insights from my data? By combining themes from text with quantitative data you can get even more specific insights.

Feedback 71

Feedback Analytics Analysis Multi-Channel 71

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. Initially, I believed that implementing AI would be costly. overall accuracy.

Chatbots 62

Chatbots Customer Experience Training Retail 62

BirdEye

DECEMBER 18, 2023

Reviews generally offer invaluable insights into customer perceptions, market sentiments, and brand awareness. Tag reviews as 1-star, team member assisted, and more for easy reporting. Understand market sentiment with AI-assisted review summaries. Monitor specific keywords, tags, and mentions to understand customer sentiment.

Tools 98

Tools Brands Social Media Multi-Channel 98

Chattermill

NOVEMBER 4, 2018

How NLP, ML and Deep Learning Can Transform Your CX Strategy. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning.

Strategy 76

Strategy Social Media Analytics Analysis 76

Eptica

OCTOBER 2, 2019

We’ve previously discussed the theme of trust , and this post moves onto insight - understanding your customer and how to deliver to them. With the help of technologies such as text analytics, NLP and AI, it’s getting easier to identify and harvest important insights from this unstructured data.

Self Service 76

Self Service Knowledge Base Insurance Social Media 76

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

Policies 72

Policies Healthcare Effort Score Self Service 72

Thematic

SEPTEMBER 22, 2021

First, there are advances in natural language processing (NLP) which is focused on understanding human language. We will teach you how to conduct the analysis manually, and also, automatically using software solutions powered by NLP. The great thing about this data is that it contains a wealth of insights and that it’s already there!

Analysis 111

Analysis Data Feedback Analytics 111

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives.

Net Promoter Score 95

Net Promoter Score Self Service NPS Consumers 95

AWS Machine Learning

NOVEMBER 21, 2022

With the advancement of natural language processing (NLP) and machine learning (ML) techniques, we can uncover valuable insights and connections from these textual documents quickly and with high accuracy, thereby helping companies make quality business decisions on time. Solution overview.

Metrics 71

Metrics Training Data Healthcare 71

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. It provides rich insights into the thoughts, emotions and perceptions of customers. These are fundamental tools for companies seeking insights into their customer experiences. They learn how to enhance customer satisfaction.

Analysis 62

Analysis Examples Feedback Social Media 62

Lithium

DECEMBER 21, 2020

Marketing context — like campaign initiatives, plans, and tags — will now inform workflows and automatically route, prioritize, and filter conversations so customers have a cohesive experience with the brand. AI updates to ease agent strain and improve accuracy.

Innovation 52

Innovation Social Media Analytics Brands 52

Lithium

NOVEMBER 10, 2020

Marketing context — like campaign initiatives, plans, and tags — will now inform workflows and automatically route, prioritize, and filter conversations so customers have a cohesive experience with the brand. AI updates to ease agent strain and improve accuracy.

Innovation 52

Innovation Social Media Analytics Brands 52

AWS Machine Learning

AUGUST 2, 2023

Generative AI (GenAI) can be helpful in generating the metadata automatically. It allows users to quickly and easily find the images they need without having to manually tag or categorize them. The process is also known as image captioning , and operates at the intersection of computer vision and natural language processing (NLP).

Ecommerce 71

Ecommerce Fashion Healthcare Training 71

Thematic

MAY 7, 2019

During the event, Thematic met with many insurers who were ready to use AI/ML to help enhance all levels of their business. Below are four applications of AI and NLP for the insurance industry to learn more about their customers and business. 2) Extract themes and insights from call center transcripts and chat logs.

Insurance 48

Insurance Analytics CRM Call Center 48

AWS Machine Learning

AUGUST 15, 2022

An IDP pipeline with AWS AI services empowers you to go beyond OCR with more accurate and versatile information extraction, process documents faster, save money, and shift resources to higher value tasks. In this two-part series, we discuss how you can automate and intelligently process documents at scale using AWS AI services.

Banking 74

Banking e-support Training Effort Score 74

TechSee

APRIL 17, 2018

With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while AI has not yet become the answer to all our customer service challenges, the technology is moving forward at a rapid pace, and is en route to achieving the level of impact previously predicted.

Chatbots 95

Chatbots Customer Service Call Center Interaction 95

Wootric CX Blog

MARCH 18, 2021

You now have a plethora of customer feedback from your three surveys, and it’s time to extract actionable insights. That amount of data quickly becomes hard to address at scale, and text-match tags won’t capture the wealth of information available. Customer insights through machine learning. Sentiment analysis. Step 3: Act.

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . A perfect tool must compulsorily give you systematic insights for growth.

Tools 52

Tools Multi-Channel Analysis Analytics 52

AWS Machine Learning

AUGUST 3, 2022

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. With an academic background in computer science and engineering, he started developing his AI/ML passion at university.

Effort Score 67

Effort Score Training Metrics Customers 67

BirdEye

DECEMBER 18, 2023

Reviews generally offer invaluable insights into customer perceptions, market sentiments, and brand awareness. Tag reviews as 1-star, team member assisted, and more for easy reporting. Understand market sentiment with AI-assisted review summaries. Monitor specific keywords, tags, and mentions to understand customer sentiment.

Tools 52

Tools Brands Social Media Multi-Channel 52

Thematic

JULY 19, 2022

You might be thinking of a human-like 'general AI', able to converse on any topic. Or you might be like me: imagining a practical AI that performs a specific task faster and more accurately than a human. 'Cleano' in its natural habitat But is it the same when it comes to AI analyzing feedback?

Feedback 71

Feedback Analytics Analysis How To 71

Eptica

APRIL 25, 2019

A key source of information and insight about the sector has been analysts Contact Babel , which has published multiple editions of its Decision Makers Guides, based on real-world interviews with contact center managers in the UK and US. Based on our analysis, here are five key insights.

Contact Center 75

Contact Center Self Service Net Promoter Score First Call Resolution 75

AWS Machine Learning

DECEMBER 23, 2022

As organizations incorporate machine learning (ML) and analytics into their applications, using this data can provide insights on how to create more seamless customer experiences. Choose Next and add any tags that you want for your stack (optional). However, the presence of PII information often restricts the use of this data.

Data 81

Data How To Call Center Resources 81

Eptica

MARCH 8, 2017

This is where technology can help, particularly the use of artificial intelligence (AI) and Natural Language Processing (NLP ). NLP is the application of computational techniques to the analysis and synthesis of natural language and speech, providing programs with the ability to understand human language as it written or spoken.

Communication 49

Communication Self Service Social Media Knowledge Base 49

NetBase

MARCH 22, 2019

But what about new technology like Artificial Intelligence (AI)? What if they get it wrong, when your brand is banking on those insights? Wrigley Field is tagged, but Apple isn’t – have they noticed their watch in the pic? The good news is, AI algorithms – the kind powering best-in-class tools – are fast and super accurate.

Analysis 54

Analysis Analytics Chatbots Banking 54

Eptica

OCTOBER 25, 2017

Deploying artificial intelligence (AI) and Natural Language Processing (NLP)-based customer experience software can help you automate routine queries through web self-service and chatbots, providing faster, more accurate responses, while freeing up agents to answer more complex queries. Share this page on: Tweet.

Competitive Advantage 56

Competitive Advantage Customer Experience Self Service Social Media 56

Wootric

DECEMBER 21, 2018

We also emphasized that focus of next 12 months would be to add more intelligence to our product offerings and briefly talked about the new AI-powered enhancement to our product, Wootric CXInsight. Insights from Wootric have given CX pros the support to gain cross-functional alignment behind improving the customer experience.

Analytics 67

Analytics Survey e-support Analysis 67

Thematic

JUNE 28, 2021

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software , you’re hours away from having valuable and actionable insights to power your CX interventions. And, ironic as it may sound, the most profound insight is … get the basics right!

Banking 62

Banking Competitive Advantage Feedback User Experience 62

Thematic

MAY 16, 2022

Customer intelligence (CI) is a system of collecting and analyzing customer data to get insight into building better products and all-round product experiences. What's the difference between customer intelligence and customer insights? You have real-time insights from real-life consumers to guide your decision making.

Analysis 71

Analysis Social Media Roadmap Feedback 71

Eptica

APRIL 30, 2019

Use AI for greater understanding Consumers ask questions in a wide variety of ways , using different terms, language and even slang. This is where text analytics and AI techniques such as Natural Language Processing (NLP) can help – they understand the context of a question and can, therefore, help provide a more accurate answer.

Self Service 60

Self Service Chatbots Consumers Social Media 60

NetBase

JANUARY 7, 2019

Beyond that, social insights reveal industry and category trends worth embracing – the kind that inspire new products and/or changes in how you do business. Keep content organized and monitor competitors by tagging important content. Price: Starts at $49/month, but $149/month gets you gender, hashtag and location tagging.

Social Media 77

Social Media Tools Analysis Analytics 77