AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Prerequisites To follow along with these examples, you need to have an existing knowledge base. Select the knowledge base you created.

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Knowledge Base Financial Examples Comparison 116

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

GetFeedback

AUGUST 24, 2018

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.

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Knowledge Base Customer Centricity Self Service Comparison 170

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

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Knowledge Base Software How To Self Service 107

GetFeedback

AUGUST 24, 2018

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy.

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Knowledge Base Self Service Customer Centricity Customers 150

Helpware

JUNE 13, 2023

Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. Here are our best tips to get the most out of your knowledge base. You can’t blame them—dinner’s in the oven and the kids have no idea where to start on their homework. And it’s geometry, at that.

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Knowledge Base Self Service Tips How To 73

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

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Knowledge Base Video Examples Tools 76

Kustomer

NOVEMBER 3, 2021

Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand. Knowledge Base Basics.

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Knowledge Base Self Service Policies Consumers 98

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

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Knowledge Base How To Customers 40

Knowmax

AUGUST 15, 2022

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax.

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Comm100

MARCH 20, 2024

Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies. The post How to Increase Trust in Government with Digital Communication appeared first on Comm100.

Government 189

Government Communication Self Service Chatbots 189

TechSee

FEBRUARY 3, 2020

Figuring out how to get a “brain dump” from these employees and document it, before they walk out the door with this critical knowledge, is vital. Determining key knowledge areas: important knowledge can range from minor to major information. Their knowledge is, by definition, unstructured and can be imprecise.

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Knowledge Base Contact Center Customer Service Self Service 109

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

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Knowledge Base Self Service How To Software 52

Knowmax

AUGUST 24, 2022

The post How To Get Started With Knowledge Base For Customer Engagement? appeared first on Knowmax.

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Knowledge Base Customer Engagement Engagement How To 52

kommunicate

MARCH 30, 2020

In this post, we will learn how to create FAQ bot. We will be using Google Dialogflow’s Knowledge Connectors. The post How to Create FAQ Bot Using Dialogflow Knowledge Base Connector appeared first on Kommunicate Blog. Additionally, with the rise of self-service, bots have become more important.

Knowledge Base 81

Knowledge Base Self Service How To Marketing 81

NobelBiz

FEBRUARY 1, 2022

So how can your contact center create a unique knowledge base in 2022? The post How To Create An Exceptional Knowledge Base For Contact Centers in 2022? appeared first on NobelBiz®.

Knowledge Base 52

Knowledge Base Contact Center How To Communication 52

Knowmax

JULY 20, 2021

Knowledge base for customer support – How to create & manage effectively.

Knowledge Base 52

Knowledge Base Management How To Customers 52

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

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Knowledge Base Self Service Contact Center e-support 102

Knowmax

JANUARY 9, 2021

How to integrate knowledge base with WhatsApp.

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Knowledge Base How To 52

Knowmax

JANUARY 21, 2021

How to strengthen internal communication using knowledge base.

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Knowledge Base Communication How To 52

Knowmax

DECEMBER 17, 2020

How to Plan Your Internal Knowledge Base.

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Knowledge Base How To 52

Knowmax

JANUARY 26, 2021

How to organize customer service content using knowledge base?

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Knowledge Base Customer Service How To Customers 52

Knowmax

JUNE 19, 2020

Knowledge base: How to create one for customer service?

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Knowledge Base Customer Service How To Customers 52

kommunicate

MARCH 25, 2019

The post How to create Welcome messages and Away messages-Kommunicate knowledge base appeared first on Kommunicate Blog. Away messages: Away messages will help you to inform your customers when your agents are not online and to show intended messages as per your convenience. Creating [.].

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Knowledge Base How To Customers 40

Bold360

NOVEMBER 25, 2019

That’s why new global research from Ovum is creating buzz by uncovering what these employees are faced with and how to leverage artificial intelligence (AI) to deliver a better customer experience. The biggest pain point is a gap in knowledge. It’s all eroding agent morale when they’re unable to meet customer expectations.

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Knowledge Base How To First Call Resolution Call Center 40

LiveChat

NOVEMBER 27, 2017

Not only do they need to get to know the product as fast as you can, but also need to learn how to deal with impatient customers. No matter how quick learner you are, you need to go through this road anyway. We’ve created Internal Knowledge Base you can install in the LiveChat application. It looks like this: #1.

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Knowledge Base How To Feedback Customer Service 48

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

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Knowledge Base Insurance Policies Groups 122

GetFeedback

JANUARY 14, 2019

Customers should have access to the information they need–whether it’s from a member of your team or from a robust knowledge base. This material includes (but isn’t limited to) articles in your knowledge base, guidelines for team members, customer surveys , training resources, onboarding emails, and much more.

Customer Service 207

Customer Service How To Knowledge Base Guidelines 207

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you make every agent sell to and serve your customers just like your very best agents? How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Read on to learn why.

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Contact Center Training Call Center How To 204

Comm100

JULY 5, 2022

In this article, we’ll demonstrate just how easily a chatbot can be set up and deployed to meet the needs of your customers and your organization. Read on to see how to build a chatbot without coding in 8 steps. Before you build your bot, it’s important to understand one of the basic principles of how AI chatbots work – intent.

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Chatbots How To eBook Resources 198

TechSee

OCTOBER 13, 2020

Enhancing collaboration between the two will enable field services to benefit from the contact center agent’s knowledge of policies, customer information, and product details, all essential information that helps resolve customer issues without dispatching a technician.

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Meeting How To Knowledge Base Contact Center 202

Uniphore

JUNE 9, 2021

For best results, don’t just apply AI to your knowledge base, embed it throughout the user and employee experience. Here’s how to get your tech working for your employees, and not the other way around. The post How to Engage Employees and Win Customers With Automation appeared first on Jacada. Download Now.

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Engagement Contact Center How To Metrics 246

Team Support

OCTOBER 12, 2022

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. And if you want to fix it yourself but aren‘t too familiar with the complexities of plumbing, how are you going to figure out how to fix it?

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Self Service How To Knowledge Base Social Media 98

Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. You can learn more about how to achieve this human-bot harmony here. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions.

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Software Chatbots Customer Service Knowledge Base 183

GetFeedback

OCTOBER 14, 2019

How can companies overcome traditional issues with customer experience while still moving in the right direction toward CX excellence? In this post, we’ll explore the top four traps most organizations fall into, and how to overcome them. How to fix it? How to fix it? How to fix it? Data accessibility.

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Customer Experience How To Knowledge Base Metrics 220

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. How to Create a Customer Self-Service Portal.

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Self Service Knowledge Base e-support Policies 275