ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! How to ensure that experts are available around the clock?

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B2B Chatbots How To e-support 52

Playvox

AUGUST 5, 2022

Want some ideas on how to screen applicants for writing skills? Knowledge Management Tips. Name Your Knowledge Base Articles Unambiguously. And a spell-checker that also has an autocorrect function will catch and correct innocent but embarrassing keyboarding errors, by replacing “pucrhase” with “purchase,” for exampl e.

How To 69

How To Contact Center Policies Analytics 69

Kustomer

JULY 28, 2022

In this complete guide, we explore what customer experience is, its benefits, how to implement it, and key differences between customer service and customer experience, as well as the best methods for making the essential transition from CS to CX. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

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Customer Experience e-support Social Media Knowledge Base 105

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. of companies offer both phone and electronic channels for support.

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B2B e-support Knowledge Base Resources 64

Team Support

AUGUST 3, 2020

How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in. Searchable Knowledge Base (KB) that includes articles and short videos.

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B2B Self Service e-support Abandon Rate 64

CSM Magazine

APRIL 16, 2020

Since the volume of calls will most likely grow, you have to plan a quick onboarding of new workers to support the business in tough times. 1- Create a Knowledge Database. Create a structure and organize your knowledge base. Every call center is different, so are the work processes and tools that support these.

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Call Center Gamification How To Knowledge Base 52

Team Support

JUNE 3, 2020

Many, if not most times, it’s more time efficient for you and your agents to solve simple issues yourselves , rather than submitting a ticket, sending an e-mail, or calling support. Knowledge Base: The TeamSupport Knowledge Base is populated with different types of content on a wide range of topics, from “How do I…?”

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Resources e-support Self Service Knowledge Base 64

LiveChat

MARCH 23, 2019

E-commerce is going through another transformation, with chatbots and live chats mapping out customer journey and driving sales. Our team has developed solutions for multiple e-commerce startups and has been monitoring their further progress. If properly designed, menu-based chatbots cover up to 80% of casual customer requests.

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Chatbots e-support How To Multi-Channel 72

Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power. Retrieved Oct.

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e-support B2B Knowledge Base Competitive Advantage 59

Inbenta

MAY 7, 2021

In e-commerce it can be harder to build a relationship with customers because there’s no face-to-face interaction. Customer service employees will require extra training to handle the new systems, and they’ll also need support from supervisors as they learn. Build a knowledge hub. What does VoIP mean for your company?

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Customer Service Social Media How To Software 116

Joe Rawlinson

MAY 29, 2019

E-commerce is the fastest growing retail channel and is expected to become surpass grocery retail by 2022. Shopping habits have changed drastically over the past decade, and today, people are comfortable buying almost anything online because of just how convenient, affordable, and safe it has become. But what can be done?

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Sales e-support Retail Social Media 102

CSM Magazine

JUNE 14, 2021

Amazon is the biggest international e-commerce platform that offers consumer electronics, digital content, computing services and more. You will provide the books and Amazon will do the rest, including keeping your customers happy with high level customer care and after-sales support. How to choose the right Amazon selling plan?

Customer Service 52

Customer Service How To e-support Banking 52

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

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Customer Service e-support Virtual Agent Chatbots 52

Inbenta

JULY 5, 2021

How might inaccurate or irrelevant results affect your experience? For visitors to your web or e-commerce site, search results must be relevant and accurate. The customer wants to send money to a family member abroad and visits your site for a simple how-to. How to Improve a Website’s Findability. Probably not.

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Self Service Customer Experience e-support Knowledge Base 64

CSM Magazine

APRIL 22, 2020

Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools. How to Choose the Best Website Builder to Grow Your Business and Customer Loyalty. Customer Support Integration. E-commerce Support.

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Loyalty e-support How To Multi-Channel 52

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

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B2B How To Video e-support 52

Team Support

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. His customer support team is starting to doubt their ability to support those that need it. Sales is blaming customer support for losing the customers they worked so hard to bring in. How can Jack turn things around?

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B2B Self Service e-support Knowledge Base 98

ViiBE Blog

APRIL 7, 2021

They can be used to teach standardized procedures, communication skills, and how to mitigate challenging scenarios. How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company.

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Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

They can be used to teach standardized procedures, communication skills, and how to mitigate challenging scenarios. How do you teach good customer service? One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company.

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Customer Service Training Video Training Customer Service 52

CSM Magazine

FEBRUARY 10, 2021

Some would address within Instagram Direct, and others might prefer a phone conversation or e-mail. Don’t forget to create a separate e-mail address and popular messenger profiles, so the communication with the clientele goes easier. Drive The Critical Support Situations To Private Messages. Place FAQ’s On Instagram. Conclusion.

Social Media 52

Social Media e-support How To Communication 52

Inbenta

SEPTEMBER 29, 2022

Let’s walk through them: Read also: How to Offer Excellent Customer Service by Using Automation. This will give you a clear indication on why they are calling in more and what exactly they need support with. Open more support channels. Create a self-service knowledge base.

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Call Center Self Service Chatbots e-support 52

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support.

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Brands Customer Experience Self Service e-support 103

SmartMessage Blog

JANUARY 12, 2023

ChatGPT is an artificial intelligence product that gained over a million members in a week, breaking the popularization record of previous web-based platforms into history. Chatbots have been used for a long time, especially in the customer support area. We asked ChatGPT: “Will you take our jobs?”

Marketing 52

Marketing Chatbots e-support Social Media 52

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support.

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Brands Customer Experience Self Service e-support 86

SmartKarrot

JANUARY 27, 2022

Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. It includes blogs, online courses, and knowledge bases. It supports customers in helping them make buying decisions in an informed fashion. Knowledge base. E-learning.

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Customer Success Customer Journeys e-support How To 19

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support.

Brands 83

Brands Customer Experience Self Service e-support 83

Upstream Works

NOVEMBER 19, 2020

These drivers will continue into the new year has contact centers strive to meet new customer demands – by upgrading technology while knowing how to deploy the new capabilities. Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge.

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Average Handle Time Contact Center e-support Touchpoint 78

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. If it doesn’t, it’ll direct the user to a knowledge base article or to a live agent who can help. Chatbots represent automation, efficiency, and logic.

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Chatbots Customer Service e-support Customers 143

ShepHyken

SEPTEMBER 1, 2017

Self-service support is becoming more and more widely accepted. Don’t be fooled by the promise of traditional self-service solutions like knowledge bases and static FAQs. Contextual self-service — the idea of placing knowledge base content directly on every screen of your application—is the future.

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Self Service Knowledge Base e-support Groups 83

CSM Magazine

JUNE 30, 2022

In this article, we will discuss some of the best ways to provide excellent customer service for your e-commerce store. Here are some of the best ways to provide excellent customer service for your e-commerce store: Respond to customer inquiries quickly. Offer multiple channels for customer support. Use automated systems.

Customer Service 52

Customer Service Self Service Ecommerce Loyalty Programs 52

Eptica

JUNE 5, 2019

How can you address these challenges? Implement a centralized knowledge base Establish a comprehensive, up to date centralized knowledge bas e that spans all channels and departments. Make it easy for them to provide feedback on whether your knowledge base has the information they need.

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Knowledge Base Self Service e-support Consumers 66

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. They facilitate multilingual content development and support the latest industry standards in content interoperability. Course management.

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Customer Service Training Training Software Customer Service 40

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Their support team realized many of the doubts customers were facing were really similar. . Gol Airlines.

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Chatbots Examples Self Service Insurance 105

CSM Magazine

SEPTEMBER 15, 2020

Keeping up with the latest trends and getting the right tech support is critical in moving your company forward. Although a lack of technological insight spells doom to some retail companies such as Sears, others like Best Buy have leveraged technology and harnessed the of power of expert IT support to supercharge their business.

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Retail Technology e-support Chatbots 52

NobelBiz

MARCH 21, 2023

How to boost your First Call Resolution in 9 easy steps? Reorient your approach around the client Contacting your customer support should be quick and straightforward. Today, providing customer support via social media is essential. Live phone support continues to be the best option.

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First Call Resolution Call Center Contact Center Knowledge Base 52

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. On the other hand, good customer support does the opposite—exponentially. What is Customer Support?

Self Service 52

Self Service Social Media e-support Knowledge Base 52

LiveChat

OCTOBER 23, 2018

So how does this period look in real-life for an e-commerce store? ” But Black Friday is only the beginning to hectic time for e-commerce business owners between November and December. The total US retail e-commerce sales have already reached more than USD 125b each quarter. How does it look like in real life? “We

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e-support Telecommunications Social Media How To 31