Inbenta

FEBRUARY 15, 2021

Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs? Call deflection rate.

Self Service 99

Self Service Net Promoter Score Chatbots Metrics 99

Kayako

APRIL 14, 2016

Video is an excellent self-service tool. It offers a unique way for customers to learn about and get the most from your product or service. So how can interactive video fit into your self-service support offering? Why use video in self-service support? Read on to find out! Read on to find out!

Self Service 120

Self Service Video Interaction How To 120

GetFeedback

AUGUST 24, 2018

Arming your customers with self-service content saves everyone time and energy. Learn how to optimize your knowledge base for your customers' needs.

Knowledge Base 150

Knowledge Base Self Service Customer Centricity Customers 150

GetFeedback

AUGUST 24, 2018

Most customers would rather solve problems themselves than go through the hassle of contacting customer service. According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. 8 Tips on Knowledge Base Creation. Here are some tips to keep in mind.

Knowledge Base 170

Knowledge Base Customer Centricity Self Service Comparison 170

Helpware

JUNE 13, 2023

Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. This on-demand, self-service option puts the control in the customers’ hands. Here are our best tips to get the most out of your knowledge base. And it’s geometry, at that.

Knowledge Base 73

Knowledge Base Self Service Tips How To 73

Kayako

OCTOBER 13, 2015

We often look at self-service in terms of streamlining a process. The real reason that it’s worth creating good self-service content is that nothing beats it when it comes to building trust between you and your customers. So how do you make sure that your self-service content is the good, customer-rescuing kind?

Self Service 120

Self Service Knowledge Base Fashion Customers 120

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Add curated Q&As and text passages to the knowledge base.

Self Service 100

Self Service Contact Center Multi-Channel Knowledge Base 100

TechSee

FEBRUARY 12, 2019

Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools. Milestones on the road to autonomous AI self service.

Self Service 111

Self Service Contact Center Banking Roadmap 111

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience.

Knowledge Base 106

Knowledge Base Software How To Self Service 106

Kustomer

NOVEMBER 3, 2021

Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand.

Knowledge Base 98

Knowledge Base Self Service Policies Consumers 98

Team Support

APRIL 6, 2021

Add humanity to your self-service support options. They do this through the use of self- service support options. B2B customer support software that provides self-service options helps your agents arrange, manage and maintain entries so they remain up to date.

Self Service 64

Self Service Omni-Channel B2B Multi-Channel 64

kommunicate

MARCH 30, 2020

Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to create FAQ bot. We will be using Google Dialogflow’s Knowledge Connectors. The post How to Create FAQ Bot Using Dialogflow Knowledge Base Connector appeared first on Kommunicate Blog.

Knowledge Base 81

Knowledge Base Self Service How To Marketing 81

inSided

OCTOBER 2, 2019

Did you know that a whopping 73% of people feel that valuing their time is the most important thing companies can do to provide them with good service? If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

Knowledge Base 52

Knowledge Base Self Service How To Software 52

TechSee

FEBRUARY 3, 2020

Figuring out how to get a “brain dump” from these employees and document it, before they walk out the door with this critical knowledge, is vital. Determining key knowledge areas: important knowledge can range from minor to major information. Their knowledge is, by definition, unstructured and can be imprecise.

Knowledge Base 109

Knowledge Base Contact Center Customer Service Self Service 109

Comm100

MARCH 21, 2023

Empower customers with self-serve support Many customers seek to solve their own issues before contacting customer support, which means that empowering customers with self-service can be crucial. Self-service can also benefit the organizations because the more customers that help themselves, the less agent support is needed.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Solvvy

OCTOBER 29, 2019

Today’s customers were raised on the internet, and they know how to wield its power mightily. She wants to tap into a knowledge base that’s filled with useful information and intuitive to navigate, and get her answer in seconds. Guide your users to your knowledge base.

Self Service 48

Self Service Knowledge Base Chatbots Travel 48

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

Knowledge Base 102

Knowledge Base Self Service Contact Center e-support 102

Eptica

FEBRUARY 7, 2018

Date: Wednesday, February 7, 2018 The 6 key challenges to successful self-service – and how to overcome them. No wonder that both consumers and companies are turning to online self-service systems. Why are some brands pulling ahead when it comes to self-service and others lagging behind ?

Self Service 49

Self Service How To Knowledge Base Competitive Advantage 49

Bold360

DECEMBER 7, 2020

That playbook describes 5 key phases : (1) fortifying your digital self-service; (2) amplifying your digital support; (3) empowering your employees; (4) optimizing your support strategy; and (5) evolving to the next level of self-service. How do self-service tools support optimization and improvement of customer support?

Self Service 98

Self Service Strategy Multi-Channel How To 98

ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Create self-service solutions.

Self Service 69

Self Service Customer Journeys Omni-Channel How To 69

Comm100

FEBRUARY 15, 2022

It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. Let’s break down how you can do just that now. How to adjust customer service practices for the on-demand economy.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Kayako

NOVEMBER 30, 2018

Most help desks also give you the opportunity to build up self-service customer support tools, like a knowledge base and FAQ page. The most capable software in the world won’t help your business if your team can’t figure out how to use it. Provides Customizable Self-Service Support Options.

Software 120

Software Self Service Multi-Channel How To 120

Knowmax

JUNE 19, 2020

Knowledge base: How to create one for customer service?

Knowledge Base 52

Knowledge Base Customer Service How To Customers 52

Gainsight

MARCH 9, 2023

And that engage­ment—whether it’s a question in the community, a search in the knowledge base, product feedback, or a feature request—is one of the best ways to understand customer health. So, how exactly can a community help you reduce churn? Self-service. Let’s take a look. The solution?

Self Service 52

Self Service Engagement How To Knowledge Base 52

GetFeedback

JANUARY 24, 2019

A self-service knowledge base. Did you know that 91% of customers will use a self-service knowledge base if it’s provided? The better your knowledge base, the less time you spend directly interfacing with customers. But creating a knowledge base is no easy feat.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Grade.us

MAY 8, 2018

It's a common but unfortunate part of self-service marketing. They're responsible for sales and marketing, customer service and support, strategy and planning - all of it. When it comes to self-service marketing, these small business owners are exhausted, underpaid, overworked and hanging on by a thread.

Self Service 38

Self Service Marketing Management Strategy 38

ProProfs Chat

APRIL 3, 2020

Leverage Self Service . Increasingly, customers are preferring to solve their problems by themselves, with 75% of them expecting brands to have self-service portals. . The good thing about self-help articles is that they are online and can be accessed anytime, from anywhere, and by anyone who needs help.

Self Service 94

Self Service Knowledge Base How To Software 94

Kayako

NOVEMBER 22, 2017

A silent majority— 70% of customers —would rather pop into your website, leaf through your how-to resources by themselves and resolve their own issues. Self-service is effective and efficient any time of the week. It’s not hard to self-serve when your support portal looks like this. Click To Tweet.

Self Service 221

Self Service Guidelines Social Media Knowledge Base 221

CSM Magazine

MAY 2, 2024

That’s why making the customer service experience more impactful is important for any gaming business. Make sure the executives you hire are knowledgeable representatives, or train them to be one so they understand your game thoroughly and know how to keep customers happy.

Customer Service 52

Customer Service Strategy Self Service Knowledge Base 52

Inbenta

MAY 11, 2020

Self-service tools such as chatbots, knowledge management, and search engines have become very common and most customers are now used to interacting with these online. Self-service impact on digital customer experience. The post How to Boost your Digital Customer Experience appeared first on Inbenta.

Self Service 94

Self Service Customer Experience How To Chatbots 94

CSM Magazine

OCTOBER 20, 2022

Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? It’s a win-win. – Yes.

Customer Service Strategies 52

Customer Service Strategies Self Service Effort Score Strategy 52

Kustomer

SEPTEMBER 1, 2022

Let’s explore some of the most effective ways to sustain your customer service strategy. What Is Customer Service Strategy? A customer service strategy is a well-thought-out plan on how to handle interactions with customers. Subscribe to the Knowledge Base. Invest in Self-Service Solutions.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

Gainsight

JULY 10, 2023

The post How to Create Digital Scale in Your Early-Maturity CS Program appeared first on Gainsight Software. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated. AuditBoard remains committed to offering scaled resources.

Self Service 52

Self Service How To Roadmap ROI 52

TechSee

SEPTEMBER 22, 2020

AR is being used to boost field service efficiency by enabling remote technicians to guide their customers through many issue resolution processes, and by providing remote expert support to on-site technicians. It can also alleviate pressure on field forces by enabling customers to resolve issues in self-service.

Self Service 207

Self Service Travel Knowledge Base Technology 207

Help Scout

JUNE 8, 2021

Whatever piqued your interest, there are some excellent reasons to consider using AI chatbots: Handle more customer service requests without adding new staff members: If a growing customer base is putting pressure on your team, an easily scalable AI is a tempting option. Perform best with constrained, simple, and common queries.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

ShepHyken

JUNE 4, 2021

How knowledge management helps in improving FCR? FCR can be improved by a knowledge management system with its tools such as a decision tree, knowledge base. Knowledge base helps in collecting all the important data required for customer support and organizing them in order.

First Call Resolution 78

First Call Resolution System Self Service Management 78